Assessor Resource

SIRCHCS305
Advise on continence management

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to community pharmacy employees working as pharmacy assistants or dispensary assistants. Pharmacy assistants work directly with customers, and may suggest Pharmacy Medicines or unscheduled medicines for continence management. In situations where customers require referral to a pharmacist for therapeutic advice, or where the supply of Pharmacist Only Medicines or products is required, the pharmacy assistant gathers information, refers the customer on, and then supports the pharmacist by finalising the supply of medicines and products.

A person undertaking this role is required to work under the supervision of a pharmacist.

This unit describes the performance outcomes, skills and knowledge required to advise customers on products and services, hygiene, lifestyle and skincare practices relating to continence management.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

apply pharmacy protocols and procedures when recommending and supplying continence management products

plan and carry out work to meet efficient customer service workflow requirements

recommend and supply continence products to customers

provide information on product use, and carer or patient skincare and hygiene, in ways appropriate to customer needs; and demonstrate appropriate techniques to confirm customer understanding

recognise and act on situations or requests requiring referral to a pharmacist

refer to relevant sources of information, to assist customers and maintain currency of knowledge on continence management.

Context of and specific resources for assessment

Assessment must ensure that competency is:

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated across a range of customers over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.

Assessment must ensure access to:

pharmacy protocols and procedures

relevant documentation, such as:

continence medicines, products and service information

information on lifestyle, care and hygiene practices for continence management

a range of real or simulated customers with different continence management requirements

a range of continence products.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the candidate in the workplace:

seeking information to establish customer requirements

recommending and supplying continence products to a range of customers

identifying and acting on triggers for referral to a pharmacist

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

role plays to confirm communication skills to meet diverse customer requirements

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

apply techniques for questioning and discussing issues of a highly sensitive nature

interact with customers to:

ask questions to identify and confirm requirements

provide information

confirm understanding

explain continence management products

recommend and supply products to assist in continence management

provide advice on lifestyle, self-care practices, specialist services and practitioners

refer to a pharmacist or other pharmacy staff where relevant

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

learning skills to maintain currency of knowledge about continence management products

literacy skills to:

interpret product and self-care information

use specialist information and services to support the management of continence conditions

follow pharmacy procedures

planning and organising skills to organise own work to meet customer service requirements

technology skills to access information and services relating to continence management

teamwork skills to work as part of a pharmacy team and refer to a pharmacist or other staff member where relevant

Required knowledge

lifestyle factors affecting continence

personal role boundaries and responsibilities, and circumstances under which referral to a pharmacist or other pharmacy staff is required

pharmacy protocols and procedures relating to the supply of continence products, including:

collecting required information from customers

collecting and supplying information to an agent acting on behalf of a customer

identifying and acting on triggers for referral to a pharmacist

identifying and supplying products to meet customer needs

respecting and protecting customer privacy

pharmacy range continence products and their application

product and health condition terminology

sources of information, advice and specialist services relating to continence management, including:

Australian government Bladder and Bowel website

Continence Foundation of Australia

Continence Assistance Payments Scheme (CAPS)

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Sources of information, specialist services and practitioners may include:

health-care information

pharmacy or supplier product leaflets, brochures and manuals

manufacturer information

industry and professional publications

medicines databases

doctors

pharmacists

other health-care specialists

relevant websites, such as:

Australian government Bladder and Bowel website

Continence Foundation of Australia

CAPS.

Continence management productsmay include:

disposable products, such as:

all in one

belted undergarments

disposable bed pads

male pads, guards and shields

male and female:

large and small pads

stretch pants

‘pull me up’ style pants

washable incontinence briefs for:

children

men

women

bed and chair protective pads

skincare products, including:

cleansers

creams

dressings.

Pharmacy protocols and procedures may include:

interacting with customer to establish:

who the product is for

their condition

duration of symptoms

what limitations the customer is experiencing

if the customer has seen a doctor in the last 12 months

other existing health conditions

other medicines that the customer is currently using

assessing:

customer responses to questions

own confidence that the product or service requested by the customer or envisaged by the pharmacy assistant is right for the customer’s symptoms.

Customer may include people:

from a range of social, cultural and ethnic backgrounds and with varying mental and physical abilities

visiting the pharmacy, contacting the pharmacy by phone, or in their own home

with special needs, such as:

the elderly

infants

who are:

drug or alcohol affected

emotionally unstable

mentally unstable

physically unwell.

Triggers for referral to a pharmacist may include:

customer who is:

a child under 2

an aged person

pregnant or breastfeeding

taking other medicines

customer has:

had the complaint for some time

other health conditions

used the product before but is not satisfied with its efficacy

customer appears to be:

sick

angry

confused

dissatisfied

uncertain

under the influence of drugs or alcohol

pharmacy assistant is unsure and needs confirmation of the medicine selected, even if the product has been requested by name

request for Pharmacist Only Medicine.

Care and hygiene practices may include:

washing hands after caring for self or patient

wearing disposable surgical gloves

regularly changing incontinence pads or pants

attention to skin cleansing and hygiene practices

regularly using appropriate skincare products

safe disposal of waste to minimise negative environmental impacts.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify contributing factors and groups at risk of incontinence. 
Identify and access sources of information, specialist services and practitioners. 
Identify and locate the pharmacy range of continence management products. 
Apply pharmacy protocols and procedures to identify the customer and customer needs and symptoms, including their duration and severity. 
Determine what medicines and products have been tried to assist continence management and their efficacy. 
Identify and act on triggers for referral to a pharmacist. 
Follow pharmacy procedures to respect and protect customer privacy. 
Provide customers with information on lifestyle, care and hygiene practices, and specialist services relating to continence management. 
Recommend continence products appropriate to identified symptoms and needs, and provide customers with information on features, suitability and directions for product use. 
Advise customers on correct and environmentally sound disposal methods for used disposable pads or pants and other waste. 
Explain and demonstrate where relevant the use, care and maintenance of re-usable incontinence products, aids and equipment, as appropriate to customer needs. 
Identify and act on opportunities to suggest companion products relevant to desired health-care outcomes. 

Forms

Assessment Cover Sheet

SIRCHCS305 - Advise on continence management
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I declare that the assessment tasks submitted for this unit are my own work.

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Assessment Record Sheet

SIRCHCS305 - Advise on continence management

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Assessment task 1: [title] Result: Competent Not yet competent

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