The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Types of medicines may include: | scheduled medicines, including: Pharmacy Medicine (S2) Pharmacist Only Medicine (S3) Prescription Only Medicine (S4) Controlled Drug (S8) unscheduled medicines. |
Key product and service areasmay include: | analgesics and anti-inflammatories baby and infant care coughs and colds continence management eye and ear first aid and wound care health-care support areas for conditions, such as: asthma blood pressure diabetes nutrition and weight management obstructive sleep apnoea smoking cessation oral care professional services area sexual health skin and fungal supply and hire of home health-care aids and equipment unscheduled pharmacy products vitamins, minerals, supplements and complementary medicines. |
Communicationmay include: | face-to-face contact with customers receiving telephone calls non-verbal communication speaking clearly and concisely using open and inclusive language. |
Customersmay include people: | from a range of social, cultural and ethnic backgrounds and with varying mental and physical abilities visiting the pharmacy, contacting the pharmacy by phone, or in their own home with special needs, such as: the elderly infants who are: drug or alcohol affected emotionally unstable mentally unstable physically unwell. |
Pharmacy service protocols and proceduresmay include: | greeting and assisting customers documented quality system protocols and procedures that address: checking that customers presenting Pharmacy Only and Pharmacist Only Medicines for purchase have been advised by a pharmacy assistant or a pharmacist protecting customer privacy referral to an experienced pharmacy assistant referral to a pharmacist responding to and referring on a customer complaint role boundaries and authorities in the pharmacy team. |
Customer needsmay include: | advice on medicines or products for particular conditions lodging or collecting prescriptions pharmacy services seeking products or information for self or another person requests for a specific: scheduled medicine unscheduled medicine or product. |
Tact and discretionmay include: | respecting and protecting customer privacy when: communicating with customers or their agents collecting customer information providing information to customers in ways that respond to customer needs referring the customer to a pharmacist or a more experienced pharmacy assistant confirming customer understanding. |
Triggers for referral to a pharmacist or other pharmacy staffmay include: | a customer who appears to be: sick confused uncertain dissatisfied angry under the influence of drugs or alcohol requests for large quantities of a particular type of medicine a customer requesting Pharmacist Only Medicine. |
Prescription intake form may include: | indication that the form is confidential sections on which to record: date and time indication that: customer is waiting for the medicine collecting later delivery is required customer details, such as: name and address Medicare number entitlement card and number and type medicine allergies date of birth and weight (child only) indication that this is new medicine to this customer items on the prescription that are to be dispensed customer consent to brand substitution, if available indication that the customer has requested or requires: Consumer Medicine Information (CMI) pharmacist consultation receipt additional notes name of person accepting the prescription and time of taking in prescription form serial number surname of the person collecting the prescription. |
Appropriate team membersmay include: | more experienced pharmacy assistant pharmacist supervisor. |
Employee rights and responsibilitiesmay include: | attendance confidentiality and privacy of the business, client and colleague information knowing the terms and conditions of own employment obeying lawful orders protection from discrimination and sexual harassment punctuality right to union representation safety and care with respect to WHS. |
Employer rights and responsibilitiesmay include: | responsibility to provide a safe environment free from discrimination and sexual harassment according to relevant state or territory and commonwealth antidiscrimination legislation right to counsel or dismiss employees if employees: are negligent, careless or cause an accident commit a criminal offence behave in a manner not consistent with established code of conduct, such as revealing confidential information. |
Organisational culturemay include: | pharmacy chain of command organisational structure, including own position and role boundaries within the structure organisational goals, values and behaviour pharmacy protocols, procedures and quality assurance manuals relating to: contact with customers interaction with other team members interaction with supervision and management job descriptions and responsibilities. |
Safe and sustainable work practicesmay include: | discussing and negotiating problems and tasks with other team members identifying and reporting risks or hazards implementing environmental protection procedures, such as: waste minimisation recycling reuse waste disposal water efficiency listening to the ideas and opinions of others in the team sharing knowledge and skills solving problems as a team using equipment according to guidelines. |
Daily work routinemay include: | interacting with customers interacting with supervisors and other staff members handling the telephone organising and maintaining work areas maintaining merchandise and displays observing scheduled breaks assisting other team members working within required timelines. |
Work and personal prioritiesmay include: | education home and family cultural practices other jobs social activities. |