List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Collect information about customer eye and ear care needs. | 1.1.Approach and question customer according to pharmacy protocol. 1.2.Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition. 1.3.Determine customer satisfaction with products previously used. 1.4.Identify any other health conditions and prescribed medications. 1.5.Follow pharmacy procedures to respect and protect customer privacy. |
2. Assess customer information and determine need for referral. | 2.1.Recognise and act on information that requires referral to the pharmacist. 2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3). 2.3.Provide clear summary of customer information to pharmacist when referral is required. 2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures. |
3. Provide product, self-care and lifestyle information. | 3.1.Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge. 3.2.Identify and use opportunities to suggest additional products relevant to customer needs. 3.3.Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use. 3.4.Offer current and accurate information on related lifestyle and self-care practices. |
4. Maintain and develop knowledge of eye and ear care products. | 4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information. 4.2.Check regularly for new additions or changes to range. 4.3.Use product information to update knowledge of product application and directions for use. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
recognise and respond appropriately to three product or symptom-based requests for eye and ear care products that require referral
suggest suitable eye or ear care medicines or products for six customers presenting with different needs that individually or cumulatively include the need for:
ear protection products
contact lens products
products in different forms
provide directions for product use and other information on lifestyle and self-care practices for each of the above customers
recommend as appropriate to customer needs, across the product suite, a mix of:
unscheduled medicines and products
Pharmacy Medicines (S2)
respond to the needs of each of the following customer types:
adults of both genders
the elderly
children.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
common conditions and symptoms for which eye and ear care medicines and products are used
common lifestyle risk factors that can contribute to eye or ear conditions and methods of self-care
key terminology, jargon and common abbreviations for:
eye and ear health conditions
medicines and products used to relieve symptoms
overview of pharmacy range of eye and ear care products, both Pharmacy Medicines (S2) and unscheduled medicines and products:
location
which products in the range are Pharmacist Only Medicines (S3)
different types of commonly requested products, their uses, potential side effects and interactions that may contraindicate their use:
complementary medicines
ear protection products
contact lens products
products in these various forms:
drops
liquids
ointments and creams
washes and sprays
features and uses of aids and equipment used with eye and ear care medicines and products
recognised and credible sources and format of product, lifestyle and self-care information:
manufacturer product support materials:
Consumer Medicines Information (CMI)
product leaflets, brochures, booklets
internet sites
health-care fact sheets
medicines databases
pharmacy manuals
reputable health education internet sites
government and not-for profit organisations
organisational procedures for supplying eye and ear care medicines and products.
Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure use of:
information technology hardware and software
online information systems
pharmacy display and storage locations, shelf facings and signage for unscheduled products and Pharmacy Medicines (S2)
a diverse commercial range of eye and ear care unscheduled products and Pharmacy Medicines (S2) in different forms
customer brochures and leaflets on lifestyle and self-care practices
organisational procedures for supplying eye and ear care medicines and products
customers with whom the individual can interact; these can be:
customers in an industry workplace who are served by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:
have worked in the pharmacy sector for at least two years.