List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Collect information about customer smoking cessation needs. | 1.1.Approach and question customer according to pharmacy protocol. 1.2.Use questions and actively listen to determine extent of nicotine dependence. 1.3.Determine customer satisfaction with products previously used. 1.4.Identify any other health conditions and prescribed medications. 1.5.Follow pharmacy procedures to respect and protect customer privacy. |
2. Assess customer information and determine need for referral. | 2.1.Recognise and act on information that requires referral to the pharmacist. 2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3). 2.3.Provide clear summary of customer information to pharmacist when referral is required. 2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures. |
3. Provide product, self-care and lifestyle information. | 3.1.Select and suggest nicotine replacement products suited to customer needs within scope of own knowledge. 3.2.Identify and use opportunities to suggest companion products, aids and equipment relevant to desired outcomes. 3.3.Provide customer with clear directions for product use and use questioning to confirm understanding. 3.4.Offer current and accurate information on related lifestyle and self-care practices and specialist support services. |
4. Maintain and develop knowledge of smoking cessation, products and services. | 4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information. 4.2.Check regularly for new additions or changes to range. 4.3.Use product information to update knowledge of product application and directions for use. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
access and interpret information about nicotine dependence, smoking cessation and specialist support services from two different sources
recognise and respond to three different nicotine or smoking cessation-related situations that require referral to a pharmacist
suggest suitable smoking cessation products for three different customers
provide directions for product use and other information on lifestyle, self-care practices and specialist support services for the above three customers.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
common symptoms of smoking-related illness
short and long-term health effects of active and passive smoking
characteristics of nicotine dependence and physiological effects, at a basic level of understanding
common behavioural triggers that contribute to smoking
common barriers to quitting smoking
key terminology, jargon and common abbreviations relevant to smoking cessation, for:
smoking-related health conditions
nicotine replacement products
the potential relationship between smoking cessation and weight management, and the basic features of a healthy diet within the boundaries of the Australian Dietary Guidelines
different types of smoking cessation products, their use, their side effects and interactions that may contraindicate their use:
different forms - gums, patches, lozenges, inhalers, sprays
modes of action, at a basic level of understanding
application
aids and equipment used for smoking cessation:
features and uses
care and maintenance
components of smoking cessation kits
recognised and credible sources and format of product, lifestyle and self-care information:
manufacturer product support materials:
Consumer Medicines Information (CMI)
product leaflets, brochures, booklets
internet sites
health-care fact sheets
industry and professional publications
medicines databases
pharmacy manuals
reputable health education internet sites
government and not-for profit organisations:
Quit
National Tobacco Strategy
role boundaries and responsibilities of pharmacy assistants, and circumstances which require and trigger referral to a pharmacist
organisational procedures for supplying nicotine replacement products and smoking cessation aids:
questions that must be asked to collect information about customer needs
collecting and supplying information to an agent acting on behalf of a customer
identifying and acting on triggers for referral to a pharmacist
maintaining privacy and confidentiality of customer information.
Skills must be demonstrated in a pharmacy with designated front of pharmacy and dispensary areas. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure use of:
information technology hardware and software
online information systems
pharmacy display and storage locations, shelf facings and signage for nicotine replacement products
a diverse, commercial range of nicotine replacement products
customer brochures and leaflets providing information on:
directions for product use
care and maintenance of aids and equipment
lifestyle and self-care practices
specialist services that support smoking cessation
organisational procedures for supplying nicotine replacement products and smoking cessation aids
customers with whom the individual can interact; these can be:
customers in an industry workplace who are served by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors, and:
have worked in the pharmacy sector for at least two years.