Assessor Resource
SIRCPPK202
Assist customers seeking eye and ear products
Assessment tool
Version 1.0
Issue Date: March 2024
This unit applies to community pharmacy employees working as pharmacy assistants. Pharmacy assistants work directly with customers, providing information on and supplying Pharmacy Medicines and unscheduled medicines or products for eye and ear applications. In situations where customers require referral to a pharmacist for therapeutic advice, or where the supply of Pharmacist Only Medicines or products is required, the pharmacy assistant gathers information, refers the customer on, and then supports the pharmacist by finalising the supply of medicines and products.
A person undertaking this role is required to work under the supervision of a pharmacist.
This unit describes the performance outcomes, skills and knowledge required to provide information to customers on products, services and customer self-care practices relating to eye and ear care, and supply products relevant to their needs.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)