Evidence of the following is essential: applies pharmacy protocols and procedures when selling smoking cessation-related medicines, aids and equipment, including: collecting the required information from customers identifying situations or requests requiring referral to a pharmacist and refer appropriately identifying and supplying the relevant medicines, information, aids and equipment to meet customer needs demonstrating use of smoking cessation products applies knowledge of nicotine dependence, triggers that contribute to smoking and barriers to quitting smoking applies knowledge of smoking and related health conditions and side effects resulting from use of smoking cessation products applies knowledge of medicine, aids and equipment appropriate to treat or manage smoking-related illnesses and related conditions applies knowledge of lifestyle, self-care practices and support services identifies and refers to specialist sources of information, advice and expertise to assist the customer and maintain currency of knowledge respects and protects customer privacy when communicating with customers demonstrates ability to put the customer at ease and use questioning techniques appropriate to discussing highly sensitive issues provides information to customers in ways appropriate to customer needs and demonstrates appropriate techniques to confirm understanding recognises the situations requiring referral to a pharmacist or other pharmacy staff according to pharmacy policy plans and carries out work to meet customer service workflow requirements. |