The following knowledge must be assessed as part of this unit: pharmacy policies, protocols and procedures relating to the sale of wound care medicines, aids, kits and equipment common causes of wounds basic understanding of anatomical structure of skin as it relates to healing stages and indicators: inflammatory or defensive stage reconstruction stage maturation or remodelling stage common factors that can contribute to the likelihood of wounds or exacerbate wound care problems and related lifestyle and self-care information range of wound care medicines and basic understanding of modes of action wound cleansing methods and products wound healing methods, associated benefits and related products principles of evidence-based assessment as they apply to assessing the efficacy of traditional and complementary medicines used for wound care and awareness of credible sources of information on product range product and wound care terminology sources of information, advice and specialist services related to wound care role boundaries and responsibilities and circumstances under which referral to a pharmacist or other pharmacy staff is required communication skills to collect and provide information to customers, including use of structured and open-ended questions and interpretation of non-verbal cues procedures to follow for collecting and supplying information to an agent acting on behalf of a customer communication methods and systems to operate as part of a team and provide relevant information to a pharmacist and other pharmacy staff as required. |