Assessor Resource
SIRRPOS002A
Handle mail received in a retail environment
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to frontline service personnel. It requires the team member to consistently apply postal outlet policy and procedures, identifying customer requirements, suggesting optional mail services, and safely and securely handling processing and recording mail items received according to established guidelines to meet customer needs.
This unit describes the performance outcomes, skills and knowledge required for receiving mail in a retail postal environment.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)