Assessor Resource
SIRRPOS004A
Handle customer interviews and applications
Assessment tool
Version 1.0
Issue Date: April 2024
This competency applies to retail post personnel at supervisor level. It requires the team member to consistently apply the correct government and corporate policies and procedures for interviewing and processing applications for third-party agencies. It also requires the staff member to act in a professional and customer focused manner at all times while ensuring the confidentiality of the customer is maintained and the integrity of the application process assured.
This unit describes the performance outcomes, skills and knowledge required to conduct interviews with customers for services associated with third-party agencies.
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