Assessor Resource
SIRRRPK011A
Recommend books or newsagency services
Assessment tool
Version 1.0
Issue Date: April 2024
This unit involves the application of knowledge of the store book or newsagency product range to provide advice to customers and other sales team staff with regard to types of publications in the store range, frequency and availability of publications, marketing tie-ins, price and ancillary products and services offered by the store. Frontline service personnel are responsible for these functions.
This unit describes the performance outcomes, skills and knowledge required to provide advice to customers to assist their buying decisions in relation to books, newspapers, magazines, reader services, newspaper deliveries and related products and services.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)