Assessor Resource
SIRRRPK214
Recommend specialised products and services
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to experienced frontline sales staff working in a retail environment.
This unit describes the performance outcomes, skills and knowledge required to recommend and provide advice on specialised products and services to customers.
It covers the application of specialised product knowledge to provide advice to customers and other sales staff, with regard to specific product features, technical characteristics, warranties and prices. It also includes the provision of information on organisation services and repairs.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)