Assessor Resource
SIRWSLS001A
Sell products and services to business customers
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to frontline sales personnel. It requires the recognition and demonstration of verbal and non-verbal communication skills to determine customer requirements, sell the benefits of products, overcome objections and close sales. Personal evaluation is utilised to maximise sales according to industry codes of practice, relevant legislation and business policy.
This unit describes the performance outcomes, skills and knowledge required to sell products and services to business customers. It involves the use of sales techniques and encompasses the key direct selling skills from the initial approach by the customer or service provider to closing the sale. It requires a basic level of product knowledge.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)