- SIRXCLM002A - Manage store facilities
Assessor Resource
SIRXCLM002A
Manage store facilities
Assessment tool
Version 1.0
Issue Date: April 2024
This unit requires the team member to apply store policies and relevant legislation to the planning, coordination and implementation of activities associated with monitoring and maintaining premises, fittings, fixtures and equipment in a retail environment. Those with some managerial responsibility undertake this role.
This unit describes the performance outcomes, skills and knowledge required to manage store facilities in a retail environment. It involves the management of the store maintenance and housekeeping program, negotiating and monitoring maintenance contracts and identifying and locating facilities requirements.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Nil
Employability Skills
The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: plans, coordinates and implements activities associated with monitoring and maintaining premises, fittings, fixtures and equipment according to store policy and procedures initiates contingency plans in response to maintenance problems as required proactively negotiates, monitors and implements maintenance contracts according to store policy and procedures identifies and utilises space and facilities to maximise space utilisation evaluates and reports on effectiveness of maintenance contracts. |
Context of and specific resources for assessment | Assessment must ensure access to: a retail work environment relevant documentation, such as: maintenance contracts store policy and procedures on maintenance of facilities, contract negotiation relevant legislation and statutory requirements industry codes of practice OHS legislation and codes of practice a team equipment and technology. |
Methods of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: observation of performance in the workplace third-party reports from a supervisor case study or research report written or verbal questioning to assess knowledge and understanding review of portfolios of evidence and third-party workplace reports of on-the-job performance. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Assessing employability skills | Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This section describes the essential skills and knowledge and their level, required for this unit. |
The following skills must be assessed as part of this unit: record maintenance negotiation skills interpersonal communication skills to: obtain expert or specialist advice report faults negotiate contracts and communicate contracts to staff through clear and direct communication ask questions to identify and confirm requirements share information ensure listening and understanding use language and concepts appropriate to cultural differences use and interpreting non-verbal communication literacy skills in regard to: developing, documenting and recording procedures reading and interpreting manufacturer instructions numeracy skills in regard to: accounting and recording data estimating measurements and volumes working within a budget. |
The following knowledge must be assessed as part of this unit: store policy and procedures in regard to: maintenance of store facilities maintenance of retail equipment maintenance contract terms and options contract specifications relevant legislation and statutory requirements relevant industry codes of practice OHS legislation and codes of practice food safety legislation and regulations principles and techniques in: monitoring performance of contracts negotiating, in particular contract negotiation interpersonal communication. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. | |
Store policy and procedures in regard to: | store maintenance facilities management reporting mechanisms OHS food safety. |
Relevant legislation may include: | federal, state or territory and local legislation food safety regulations OHS. |
Expert or specialist advice may be sought: | internally externally. |
Retail equipment may include: | point-of-sale terminals EFTPOS terminals computers, scanners and printers pricing equipment electronic bar coding equipment portable data entry electronic ordering equipment wrapping and packing equipment equipment for carrying or moving merchandise equipment for storage of merchandise, including refrigerators weighing machines thermometers security tag systems trolley return equipment fixtures and fittings food preparation equipment. |
Faults may be reported: | verbally in writing by email to service personnel to contractors to relevant managers to supervisor. |
Contracts may be negotiated: | externally internally. |
Contracts may involve: | quality standards building maintenance services cleaning security electrical services plumbing services equipment maintenance. |
Relevant personnel may include: | managers supervisors specialist staff. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
| Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
|---|---|---|---|
| Monitor and maintain premises, fittings, fixtures and equipment according to store policy and procedures and relevant legislation. | |||
| Identify deficiencies in store maintenance procedures and take remedial action as required. | |||
| Obtain expert or specialist advice as required according to store policy. | |||
| Initiate contingency plan in the event of maintenance problems. | |||
| Develop and implement policy and procedures to ensure retail equipment is maintained according to store policy. | |||
| Monitor and implement maintenance program for retail equipment according to manufacturer design specifications and store policy. | |||
| Identify and rectify equipment faults where possible, without undue delay. | |||
| Report equipment faults or failures according to service agreements and store policy. | |||
| Negotiate maintenance contracts with contractors and suppliers according to store policy and procedures. | |||
| Negotiate and implement contract terms and conditions to maximise benefits for the store, and communicate to relevant personnel. | |||
| Monitor maintenance procedures to ensure products and tasks meet contract specifications. | |||
| Identify facilities and space requirements according to store policy and budget requirements. | |||
| Locate suitable facilities and space. | |||
| Maximise space utilisation, with consideration to existing configuration. |
Forms
Assessment Cover Sheet
SIRXCLM002A - Manage store facilities
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Assessment Record Sheet
SIRXCLM002A - Manage store facilities
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Assessment task 1: [title] Result: Competent Not yet competent
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Overall assessment result: Competent Not yet competent
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