Assessor Resource

SIRXCOM002
Work effectively in a team

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the performance outcomes, skills and knowledge required to communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals.

It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate with team members.

1.1.Communicate effectively with team members giving consideration to cultural and other differences.

1.2.Check understanding of work requirements and seek clarification to prevent misunderstandings as required.

1.3.Display respect to team members and adherence to workplace expectations when interacting with others.

1.4.Maintain open communication with team members to ensure transfer of information.

1.5.Share information and ideas with team members to enhance work outcomes.

2. Actively participate in retail teams.

2.1.Identify individual tasks for completion and responsibilities for contributing to the achievement of team goals.

2.2.Carry out tasks and responsibilities to achieve workplace goals and organisational expectations.

2.3.Work cooperatively with team members to maximise efficiency and quality of daily work outcomes.

2.4.Seek, acknowledge and act upon constructive feedback from others.

2.5.Participate in team problem-solving to improve team outcomes.

2.6.Interact with team members to foster a positive team and work environment reflective of the organisational culture.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

actively participate in three different workplace activities individually or cumulatively demonstrating:

effective communication with team members

consultation with others to determine team goals and individual responsibilities

contribution to achievement of team outcomes

following direction from others

working with others to resolve one basic team problems.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

conventions and use of a range of communication methods:

verbal communication

non-verbal communication

communication techniques and use in a team context:

open and closed questioning

paraphrasing

effective listening

voice tonality and volume

effective communication techniques with team members of diverse backgrounds:

cultural diversity

special needs

teamwork principles and the role of teamwork in the achievement of workplace goals

role of feedback in the achievement of team goals

problem-solving strategies for use in the achievement of team goals

techniques for supporting team members in the achievement of workplace outcomes

organisational policies and procedures for:

team interactions

industry standards and expectations relevant to:

teamwork attitudes

teamwork ethics.

Skills must be demonstrated in:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

organisational policies and procedures for team interactions

workplace tasks for completion

team members; these can be:

individuals in an industry workplace, or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment

assessment activities that allow the individual to work with commercial speed, timing and productivity.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate with team members.

1.1.Communicate effectively with team members giving consideration to cultural and other differences.

1.2.Check understanding of work requirements and seek clarification to prevent misunderstandings as required.

1.3.Display respect to team members and adherence to workplace expectations when interacting with others.

1.4.Maintain open communication with team members to ensure transfer of information.

1.5.Share information and ideas with team members to enhance work outcomes.

2. Actively participate in retail teams.

2.1.Identify individual tasks for completion and responsibilities for contributing to the achievement of team goals.

2.2.Carry out tasks and responsibilities to achieve workplace goals and organisational expectations.

2.3.Work cooperatively with team members to maximise efficiency and quality of daily work outcomes.

2.4.Seek, acknowledge and act upon constructive feedback from others.

2.5.Participate in team problem-solving to improve team outcomes.

2.6.Interact with team members to foster a positive team and work environment reflective of the organisational culture.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

actively participate in three different workplace activities individually or cumulatively demonstrating:

effective communication with team members

consultation with others to determine team goals and individual responsibilities

contribution to achievement of team outcomes

following direction from others

working with others to resolve one basic team problems.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

conventions and use of a range of communication methods:

verbal communication

non-verbal communication

communication techniques and use in a team context:

open and closed questioning

paraphrasing

effective listening

voice tonality and volume

effective communication techniques with team members of diverse backgrounds:

cultural diversity

special needs

teamwork principles and the role of teamwork in the achievement of workplace goals

role of feedback in the achievement of team goals

problem-solving strategies for use in the achievement of team goals

techniques for supporting team members in the achievement of workplace outcomes

organisational policies and procedures for:

team interactions

industry standards and expectations relevant to:

teamwork attitudes

teamwork ethics.

Skills must be demonstrated in:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

organisational policies and procedures for team interactions

workplace tasks for completion

team members; these can be:

individuals in an industry workplace, or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment

assessment activities that allow the individual to work with commercial speed, timing and productivity.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Communicate effectively with team members giving consideration to cultural and other differences. 
Check understanding of work requirements and seek clarification to prevent misunderstandings as required. 
Display respect to team members and adherence to workplace expectations when interacting with others. 
Maintain open communication with team members to ensure transfer of information. 
Share information and ideas with team members to enhance work outcomes. 
Identify individual tasks for completion and responsibilities for contributing to the achievement of team goals. 
Carry out tasks and responsibilities to achieve workplace goals and organisational expectations. 
Work cooperatively with team members to maximise efficiency and quality of daily work outcomes. 
Seek, acknowledge and act upon constructive feedback from others. 
Participate in team problem-solving to improve team outcomes. 
Interact with team members to foster a positive team and work environment reflective of the organisational culture. 

Forms

Assessment Cover Sheet

SIRXCOM002 - Work effectively in a team
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRXCOM002 - Work effectively in a team

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: