Assessor Resource

SIRXDLV001
Deliver food products

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the performance outcomes, skills and knowledge required to plan for and deliver food products to the homes of customers.

It applies to individuals working in frontline roles in a diverse range of industry sectors and business contexts. They operate under the supervision and guidance from others, and within established organisational policies and procedures.

Individuals operating a vehicle must hold a current and valid driver’s licence issued by the relevant state or territory.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for delivery.

1.1.Access customer orders for delivery to determine delivery requirements and seek clarification as required.

1.2.Determine travel times and distance and plan deliveries in a logical sequence for efficient and optimum customer service.

1.3.Assemble orders and confirm all orders are correctly fulfilled as required.

1.4.Follow organisational policies and procedures when handling food products to minimise food safety risks and product damage.

1.5.Ensure all items are packaged appropriately and secured within delivery vehicle according to organisational requirements for food safety and delivery.

1.6.Display company signage on delivery vehicle as required.

2. Deliver food items.

2.1.Deliver items with in specified delivery times taking into consideration any known delays.

2.2.Comply with all road rules and organisational policies and procedures when completing deliveries.

2.3.Use navigation aids to assist in following delivery route particularly in unfamiliar areas.

2.4.Deliver food to customer in a professional and courteous manner that reflects the brand image and encourages repeat business.

2.5.Display respect to customer’s personal circumstance and property.

2.6.Receive payment from customer and ensure correct payment is made including the issuing of change as required.

2.7.Maintain personal security at all times during delivery by remaining vigilant and alert to potential risks.

2.8.Ensure food items remain secure to minimise the risk of damage, theft and loss.

3. Finalise delivery.

3.1.Process undelivered food items as required.

3.2.Process cash on return according to organisational policies and procedures for cash handling.

3.3.Accurately complete delivery documentation and records.

3.4.Report on delivery incidents, identified hazards and delivery failures according to organisational reporting procedures.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow organisational policies and procedures to deliver food products to four different customers

store, transport and package products for delivery as per organisational requirements during the above deliveries

complete food delivery reporting and documentation for the above listed deliveries.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

role boundaries and responsibilities of team members when delivering food items

techniques for:

planning delivery routes

effectively communicating with customer from a diverse range of backgrounds

key aspects of food safety legislation as relevant to the delivery of food products

navigation aids for route planning and their features

risk management strategies for the management of risks associated with delivery

organisational policies and procedures as relevant to delivery of food products:

food safety

cash handing

customer service standards

delivery

Work Health and Safety (WHS)

personal, product and cash security

responding to theft, loss or accident

Skills must be demonstrated in a retail work environment. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure use of:

relevant documentation:

organisational policies and procedures as relevant to delivery of food products:

food safety

cash handing

customer service standards

delivery

work health and safety (WHS)

personal, product and cash security

responding to theft, loss or accident

customer orders

delivery documents

reporting documents

current plain English regulatory documents distributed by government regulators outlining key aspects of food safety legislation as relevant to the delivery of food products

a registered delivery vehicle

food products for delivery

food storage and packaging equipment

customers; these can be:

individuals in an industry workplace, or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for delivery.

1.1.Access customer orders for delivery to determine delivery requirements and seek clarification as required.

1.2.Determine travel times and distance and plan deliveries in a logical sequence for efficient and optimum customer service.

1.3.Assemble orders and confirm all orders are correctly fulfilled as required.

1.4.Follow organisational policies and procedures when handling food products to minimise food safety risks and product damage.

1.5.Ensure all items are packaged appropriately and secured within delivery vehicle according to organisational requirements for food safety and delivery.

1.6.Display company signage on delivery vehicle as required.

2. Deliver food items.

2.1.Deliver items with in specified delivery times taking into consideration any known delays.

2.2.Comply with all road rules and organisational policies and procedures when completing deliveries.

2.3.Use navigation aids to assist in following delivery route particularly in unfamiliar areas.

2.4.Deliver food to customer in a professional and courteous manner that reflects the brand image and encourages repeat business.

2.5.Display respect to customer’s personal circumstance and property.

2.6.Receive payment from customer and ensure correct payment is made including the issuing of change as required.

2.7.Maintain personal security at all times during delivery by remaining vigilant and alert to potential risks.

2.8.Ensure food items remain secure to minimise the risk of damage, theft and loss.

3. Finalise delivery.

3.1.Process undelivered food items as required.

3.2.Process cash on return according to organisational policies and procedures for cash handling.

3.3.Accurately complete delivery documentation and records.

3.4.Report on delivery incidents, identified hazards and delivery failures according to organisational reporting procedures.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow organisational policies and procedures to deliver food products to four different customers

store, transport and package products for delivery as per organisational requirements during the above deliveries

complete food delivery reporting and documentation for the above listed deliveries.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

role boundaries and responsibilities of team members when delivering food items

techniques for:

planning delivery routes

effectively communicating with customer from a diverse range of backgrounds

key aspects of food safety legislation as relevant to the delivery of food products

navigation aids for route planning and their features

risk management strategies for the management of risks associated with delivery

organisational policies and procedures as relevant to delivery of food products:

food safety

cash handing

customer service standards

delivery

Work Health and Safety (WHS)

personal, product and cash security

responding to theft, loss or accident

Skills must be demonstrated in a retail work environment. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure use of:

relevant documentation:

organisational policies and procedures as relevant to delivery of food products:

food safety

cash handing

customer service standards

delivery

work health and safety (WHS)

personal, product and cash security

responding to theft, loss or accident

customer orders

delivery documents

reporting documents

current plain English regulatory documents distributed by government regulators outlining key aspects of food safety legislation as relevant to the delivery of food products

a registered delivery vehicle

food products for delivery

food storage and packaging equipment

customers; these can be:

individuals in an industry workplace, or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Access customer orders for delivery to determine delivery requirements and seek clarification as required. 
Determine travel times and distance and plan deliveries in a logical sequence for efficient and optimum customer service. 
Assemble orders and confirm all orders are correctly fulfilled as required. 
Follow organisational policies and procedures when handling food products to minimise food safety risks and product damage. 
Ensure all items are packaged appropriately and secured within delivery vehicle according to organisational requirements for food safety and delivery. 
Display company signage on delivery vehicle as required. 
Deliver items with in specified delivery times taking into consideration any known delays. 
Comply with all road rules and organisational policies and procedures when completing deliveries. 
Use navigation aids to assist in following delivery route particularly in unfamiliar areas. 
Deliver food to customer in a professional and courteous manner that reflects the brand image and encourages repeat business. 
Display respect to customer’s personal circumstance and property. 
Receive payment from customer and ensure correct payment is made including the issuing of change as required. 
Maintain personal security at all times during delivery by remaining vigilant and alert to potential risks. 
Ensure food items remain secure to minimise the risk of damage, theft and loss. 
Process undelivered food items as required. 
Process cash on return according to organisational policies and procedures for cash handling. 
Accurately complete delivery documentation and records. 
Report on delivery incidents, identified hazards and delivery failures according to organisational reporting procedures. 

Forms

Assessment Cover Sheet

SIRXDLV001 - Deliver food products
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessment Record Sheet

SIRXDLV001 - Deliver food products

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

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Student signature:

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