• SIRXICT003A - Operate retail information technology systems

Assessor Resource

SIRXICT003A
Operate retail information technology systems

Assessment tool

Version 1.0
Issue Date: March 2024


This unit requires the team member to demonstrate the capacity to operate information technology systems, resolve system faults, perform point-of-sale financial transactions, and safely and securely store electronic information according to store policy and procedures and relevant legislation. Those with managerial or supervisory responsibility undertake this unit.

This unit describes the performance outcomes, skills and knowledge required to use and apply store information technology systems in a retail environment. It involves demonstrating knowledge of the hardware and software in use, editing and updating information and solving problems in relation to hardware and software.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil


Employability Skills

The required outcomes described in this unit contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applies store policy and procedures in regard to information technology systems, including:

resolution of system faults

use and application of store credit and EFTPOS

reviewing and entering information on store system

follows requirements of relevant legislation and statutory requirements, including consumer law and credit procedures.

Context of and specific resources for assessment

Assessment must ensure access to:

a real or simulated work environment

hardware and software instruction manuals

information technology system

relevant documentation, such as:

store or sample policy and procedures on management of information technology systems

legislation and statutory requirements

OHS requirements

industry codes of practice.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

a role play

third-party reports from a supervisor

answers to questions about specific skills and knowledge

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

using store technology information systems

application and use of hardware and software

interpersonal communication skills to:

convey knowledge of store technology system to other staff members

refer problems to appropriate personnel

provide assistance to staff through clear and direct communication

ask questions to identify and confirm requirements

share information

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

literacy and numeracy skills in regard to processing, recording and documenting information.

The following knowledge must be assessed as part of this unit:

store policy and procedures in regard to use and operation of store information technology systems, including:

use and maintenance of hardware and software systems

solutions to problems and breakdowns

operation of equipment

relevant legislation and statutory requirements, including:

consumer law

credit procedures

OHS

relevant industry codes of practice

store products and services range, including pricing structure

manufacturer specifications in regard to operation of hardware and software

software licensing specifications

problem-solving techniques

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Information technology system used may be:

centrally based

store-based

networked.

Staff members may be:

full-time, part-time or casual

under contract

people with varying degrees of language and literacy

people from a range of cultural, social and ethnic backgrounds

people with a range of responsibilities and job descriptions.

Hardware may include:

personal computers or terminals (stand-alone or networked)

scanning equipment

bar coding

point-of-sale terminals

hand-held pricing equipment.

Store policy and procedures in regard to:

information technology systems

processing sales orders.

Software may include:

word processing

databases

spreadsheets

financial

electronic data interchange (EDI).

Application and uses may include:

point-of-sale operations, including:

EFTPOS

credit cards

smart cards

loyalty cards

fly buys

online sales

credit checks for granting of credit or loans

arrangement of credit for customer via a third party

customer records

financial management

pricing, price changes

inventory control

electronic cataloguing

stock transfers and delivery

individual, department or item sales performance analysis

staff payroll (from staff log-in and log-out)

staff rosters

use of multimedia

use of internet facilities.

Information may include:

price changes (manually or electronically)

staffing information

customer details or records, including names, addresses, and consumer information or profiles

stock records

stock transfers

orders.

Back-up procedures may include:

zip disc

CD

DVD

digital tape

external hard drive

off-site data storage.

Faults may include:

hardware faults or breakdowns

software

staff abilities and training

point-of-sale (e.g. EFTPOS, credit facilities and cheque clearances)

pricing variations.

Problem-solving techniques may include:

routine procedures

manufacturer recommendations

lateral thinking

referral to:

operator or manager

specialist or expert.

Relevant personnel may include:

relevant managers

supervisor

team leader

technical specialist.

Relevant legislation may include:

consumer law

credit procedures

OHS.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Demonstrate knowledge of store information technology system and convey to other staff members as required. 
Identify and operate hardware according to manufacturer instructions and store policy and procedures. 
Identify and use software according to manufacturer instructions and store procedures. 
Describe the application and uses of information technology systems available. 
Transmit data according to electronic data interchange procedures as required. 
Use keyboard skills to accurately enter information as required by store policy. 
Regularly perform back-up procedures according to store policy. 
Identify information to be edited and updated according to store procedures. 
Edit and update information on system according to store policy and procedures. 
Identify and enter price changes into store system as required. 
Ensure shelf data price and computer records match. 
 
Monitor and implement maintenance program for hardware and software systems according to manufacturer specifications and store procedures. 
Handle routine problems using appropriate problem-solving techniques and refer to relevant personnel as required. 
Evaluate and resolve problems arising at point of sale according to store procedures and relevant legislation. 
Provide assistance positively and actively to staff as problems arise. 

Forms

Assessment Cover Sheet

SIRXICT003A - Operate retail information technology systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SIRXICT003A - Operate retail information technology systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: