Assessor Resource

SIRXMGT509
Manage diversity within the business

Assessment tool

Version 1.0
Issue Date: April 2024


This unit may apply to supervisors and managers.

This unit describes the performance outcomes, skills and knowledge required to manage and gain benefit from diversity within the workplace and customer base. This requires understanding the characteristics that define diversity, building respect and understanding, and identifying the business benefits offered by diversity.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

analyses diversity and opportunities to improve the organisation

demonstrates behaviours that respect workplace diversity

coaches and supervises staff to ensure workplace information and practices are respectful of people from diverse backgrounds

implements opportunities to build diverse staff and customer base.

Context of and specific resources for assessment

Assessment must ensure access to:

a retail work environment

organisational values and objectives

relevant workplace documentation, including human resources policies and procedures

retail staff with a range of job roles.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

a role play

customer feedback

answers to questions about specific skills and knowledge

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

interpersonal skills to:

communicate with people from diverse backgrounds

coach and mentor staff

teamwork skills to:

provide team leadership and management

motivate staff

problem-solving skills to negotiate with and persuade staff to embrace diversity in the workforce

Required knowledge

concepts and models of:

diversity within the workplace and community

leadership and management

organisational culture

legislative requirements that underpin respect for diversity

organisational mission, vision, values and goals

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Diversity applies to a range of human characteristics, including:

age

cultural background

disabilities

family structure

gender

language

national origin

race

sexual preference

special needs.

Opportunities that can be generated by the adoption of inclusive and respectful policies and practices include:

a more interesting workplace that reflects the diverse community

a multilingual workforce to communicate effectively with customers from diverse backgrounds

ability to serve new and emerging markets ahead of competitors

harmonious and productive workforce

increased customers resulting from understanding and accessible workplace practices

increased job satisfaction and recognition for staff members from diverse backgrounds

increased perspectives brought to problem solving and service provision.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Build and explore an understanding of the issues associated with diversity. 
Identify the strengths that are offered to the organisation by its diverse workforce and customer base. 
Analyse opportunities for the organisation in embracing the strengths of diversity. 
Act as a role model in demonstrating behaviours that respect workplace diversity. 
Communicate organisational policies and legislative requirements to staff that support a workplace that is inclusive and respectful of diversity. 
Coach and mentor staff to develop their awareness of the benefits of a diverse workforce and customer base. 
Supervise the workplace to ensure literature, work practices and personal interactions are respectful of people from diverse backgrounds. 
Recognise and reward staff behaviour that demonstrates respect for and commitment to diversity. 
Provide and promote opportunities to recognise and use the skills and knowledge of a diverse workforce. 
Seek and implement opportunities to build a customer base drawn from diverse backgrounds. 
Share and discuss with staff the strengths and benefits achieved from the active strategies that embrace diversity. 

Forms

Assessment Cover Sheet

SIRXMGT509 - Manage diversity within the business
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRXMGT509 - Manage diversity within the business

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: