The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

maintains, manages and applies safe working practices, including necessary resources, control measures and risk assessments, in all areas of the store, according to relevant legislation

maintains, manages and applies emergency procedures according to store policy and procedures

develops and manages store policy and procedures in regard to the consistent application by staff members of safe working practices, for the provision of services and safe use of products

establishes and maintains consultative processes in regard to OHS

allocates and manages staff responsibility for OHS guidelines

develops and implements staff training programs that relate to OHS, and health and hygiene legislation and industry codes of practice

establishes and maintains systems for maintaining OHS records

evaluates, reviews and makes recommendations for improvements with regard to store policy and procedures in OHS and store emergency procedures.

Context of and specific resources for assessment

Assessment must ensure access to:

a real or simulated work environment

relevant documentation, such as:

OHS legislation and codes of practice

store policy and procedures manuals

industry codes of practice

enterprise agreements in regard to consultative committees

staff members

emergency equipment.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

a role play

third-party reports from a supervisor

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXHRM001A Administer human resources policy

SIRXHRM002A Recruit and select personnel.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

interpersonal communication skills to:

define and allocate OHS responsibilities and duties

explain information on the OHS system and provide information and training for staff through clear and direct communication

ask questions to identify and confirm requirements

share information

give instructions

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

consultation processes

identifying and preventing safety hazards, including fire, chemical and electrical hazards

negotiation skills

using safety alarms, fire extinguishers and emergency exits

developing processes and procedures

literacy skills in regard to:

researching, analysing and interpreting a broad range of written material

preparing reports

documenting results

numeracy skills in relation to:

finance and risk assessment.

The following knowledge must be assessed as part of this unit:

store policy and procedures, in regard to:

OHS and emergency procedures, taking into account state and local government regulations and codes of practice

emergency evacuation of store

events likely to endanger staff or customers

hierarchy of control in emergency situations

place of consultative committees

recording system for accidents, illness and incidents

relevant legislation and statutory requirements, including OHS legislation and codes of practice

relevant industry codes of practice

first aid procedures

handling and storage procedures for hazardous and non-hazardous goods and equipment

procedures for spills, leakage of materials, accidents and sickness

safe lifting and manual handling procedures

waste disposal methods, including hazardous substances.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Store policy and procedures may relate to:

OHS

emergency procedures

use of technology

job roles and responsibilities

delegation.

Relevant legislation may include:

OHS regulations

privacy legislation

Work Care or Work Cover regulations

federal, state and local health and hygiene.

Staff may include:

new or existing staff

full-time, part-time, casual or contract

people with varying levels of language and literacy

people from a range of cultural, social and ethnic backgrounds

people with a range of job roles and responsibilities.

Hazards may include:

unguarded equipment

electricity and water

fires

chemical spills

sharp cutting tools and instruments

broken or damaged equipment or technology

damaged packing material or containers

manual handling

stress.

Reporting procedures may be:

manual

digital or electronic

scheduled

standardised.

Hierarchy of control may include:

elimination of hazards

substitution

isolating hazards

use of engineering controls

use of administrative controls

appropriate use of personal protective clothing and equipment.

Consultation processes may involve:

minutes from health and safety meetings

suggestions for improvements put forward by employees

staff meetings, management meetings.

Hazardous goods may include:

electrical equipment

chemicals

flammable goods

waste.

Equipment may include:

manual handling equipment

steps and ladders

electrical equipment including:

retail technology

cleaning equipment

food storage equipment

food warming and preparation equipment

electrical tools

hand tools

knives and scissors

manual cleaning equipment.

Emergency procedures may relate to:

locating and using alarms

events likely to endanger staff or customers

sickness

accidents

fire

store evacuation

chemical spills

bomb threat

armed robbery.

Risk assessment may include:

conducting regular reviews of injury or accident registers

consultation processes, including discussions with employees

assessment of individual tasks and job design.

Training may include:

on-the-job, off-the job training or a combination of both

induction training

training for specific hazards identified in the industry

fire and emergency evacuation training

ongoing professional development training, including OHS implications.

OHS issues may include:

customers and staff, equipment, premises and stock

sickness and accident reporting procedures

storage and use of flammable materials

safe lifting and manual handling procedures

store evacuation

chemical containment

first aid procedures

range of responsibilities or job description, including general duty of care of employees and employers

workplace inspection and safety audits

checking equipment prior to and during work

reporting process for and issues resolution, injury or accidents.

Records may include:

workplace inspection and audit reports

training records for new employees

training records for existing employees

manufacturer instructions, including MSDS maintenance records

revision of policies and procedures to ensure relevance through audits against state and territory legislation and regulations.