List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Develop product knowledge. | 1.1.Identify and access sources of information on organisational health, and nutritional products and services range. 1.2.Interpret information about availability and features of health and nutritional products and services. 1.3.Identify and use opportunities to update knowledge for the food product and service range. |
2. Recommend health and nutritional products. | 2.1.Use product knowledge to provide information to customers on available products and services. 2.2.Communicate product information and sources additional information as required. 2.3.Promote specials and new lines to customers according to organisational policies and procedures. 2.4.Recommend complementary products to clients to increase sales. |
3. Advise on health and nutritional services. | 3.1.Advise customers on health and nutritional services according to organisational policies and procedures. 3.2.Advise customers on store range of products, services and complementary therapy consultant services where applicable. 3.3.Question customers to determine their needs and suggest solutions available from service range. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
access and interpret information on four different health and nutritional products and services
respond to four different customer inquiries for health and nutritional information that individually or cumulatively require provision of information on all of the following:
key features and benefits of health and nutritional product range
key features and benefits of health and nutrition services offered
product and service pricing
storage requirements and shelf life
complementary products or services.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit organisational policies and procedures for:
organisational policies and procedures for:
interactions with customers
product or service pricing
product service quality (from suppliers and to customers)
basic key aspects of relevant industry codes of practice relevant to the sale of health and nutritional products and services :
advertising (Therapeutic Goods Administration)
stock procurement and stock dispensing
Complementary Healthcare Council of Australia (CHC) guidelines
organisational health and nutritional product and service ranges:
benefits
use
key features.
Skills must be demonstrated in a services industry environment. This can be:
an industry workplace
a simulated retail work environment.
Assessment must ensure access to:
a range of health and nutritional products and services
sources of health and nutritional product and service information
relevant documentation:
organisational policies and procedures relevant to provision of advice on health and nutritional products and services
pricing information
customers; these can be:
customers in a retail industry workplace who interact with the individual during the assessment process
individuals who participate in role plays, or simulated activities set up for the purpose of assessment.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.