Assessor Resource
SIRXQUA006A
Benchmark and continuously improve operational quality
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to senior personnel. It involves researching best practice, setting benchmarks for customer service performance and business operational systems; and developing and implementing auditing, recording and continuous improvement mechanisms.
This unit describes the performance outcomes, skills and knowledge required to benchmark, audit and monitor the continuous improvement of wholesale processes and service systems to attain best practice in service quality.
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