List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Monitor and maintain store security. | 1.1.Implement organisational policies and procedures to ensure store security is maintained. 1.2.Monitor and review security procedures continually and act on opportunities to improve store security. 1.3.Maintain security of merchandise, cash, points of sale and keys. 1.4.Ensure store security equipment is used and in correct working order. 1.5.Report matters impacting store security to relevant personnel. 1.6.Document breaches of security as required. |
2. Facilitate security awareness. | 2.1.Inform team members of organisational policies and procedures for security. 2.2.Provide team members with feedback on their implementation or non-implementation of security procedures. 2.3.Provide team members with ongoing supervision and training to facilitate security awareness. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
maintain store security over three different work shifts by:
monitoring adherence to organisational security policies and procedures
responding to two occurrences of non-adherence to security policies and procedures
communicating security policies and procedures to one team member
ensuring security equipment is utilised and in correct working order
reporting on opportunities for improved store security.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
organisational policies and procedures for:
use of security equipment
suspicious customer behaviour
suspicious team member behaviour
armed robbery
cash and non-cash security
merchandise security
theft
responding to security breaches
reporting security risks and breeches
surveillance of merchandise
personal security
general store security
team members’ security training
security for opening and closing premises
reporting problems and faults
security of visitors, sales representatives, contractors and vendors
security risks likely to endanger customers or team members
legislation as relevant to store security and own level of responsibility:
privacy laws
Australian Consumer Law
reporting procedures
impacts of security breaches on individuals and organisation:
emotional distress
financial loss
commercial impacts
common security risks within the retail workplace and techniques to:
identify risk
minimise risk
types of store alarms and security systems used in industry.
Skills must be demonstrated in a services industry environment. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
relevant equipment:
alarm systems
surveillance equipment
point-of-sale equipment
communication equipment
relevant documentation:
current plain English regulatory documents distributed by government regulators legislation as relevant to store security and own level of responsibility as listed in Knowledge Evidence
organisational policies and procedures as listed in the Knowledge Evidence
customers and team members; these can be:
individuals in an industry workplace, or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.