- SIRXRSK002A - Maintain store security
Assessor Resource
SIRXRSK002A
Maintain store security
Assessment tool
Version 1.0
Issue Date: March 2024
This unit applies to team leaders and supervisors who interpret, apply and monitor security procedures according to store policy, industry codes of practice, relevant legislation and statutory requirements. A person undertaking this role maintains frontline security as well as reporting security concerns and providing ongoing supervision and training for staff on security procedures.
This unit describes the performance outcomes, skills and knowledge required to maintain store security in a retail environment. It involves implementing store policy and procedures to ensure store security, informing team members and providing ongoing supervision and training to facilitate awareness and detection of theft.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)
Prerequisites
Nil
Employability Skills
This unit contains employability skills.
Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: consistently applies store policy and procedures, industry codes of practice, relevant legislation and statutory requirements in regard to store security accurately applies relevant legislation and statutory regulations particularly in regard to checking of customers' bags and purchases interprets, applies and monitors security procedures in regard to: cash handling, and cash and non-cash transactions internal or external theft or suspicious circumstances armed robbery opening and closing premises implements store policy and procedures in regard to: reporting on matters related to store security staff security supervision and training. |
Context of and specific resources for assessment | Assessment must ensure access to: a retail work environment relevant documentation, such as: store policy and procedures in regard to security legislation and statutory requirements WHS legislation relevant equipment such as: alarm systems point-of-sale equipment communication equipment. |
Methods of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: third-party reports from a supervisor observation of performance in the workplace a role play customer feedback written or verbal questioning to assess knowledge and understanding review of portfolios of evidence and third-party workplace reports of on-the-job performance. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SIRXOHS002A Maintain store safety. |
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This section describes the essential skills and knowledge and their level, required for this unit. |
Required skills |
interpersonal skills to: provide information, feedback and training to staff report relevant matters through clear and direct communication ask questions to identify and confirm requirements share information give instructions use and interpret non-verbal communication provide team leadership literacy skills to: interpreting and applying Work Health and Safety (WHS) documents reporting procedures analytical skills to evaluate performance analysis |
Required knowledge |
store policy and procedures in regard to: security cash and non external or internal theft suspicious circumstances armed robbery staff security training procedures for opening and closing premises relevant legislation and statutory regulations, particularly in relation to checking of customers’ bags and purchases types of store alarm and security systems used in the retail industry |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. | |
Store policy and procedures in regard to: | security checking bags cash and non-cash transactions surveillance of merchandise reporting problems and faults. |
Security procedures may deal with: | customers staff or staff property visitors, sales representatives, contractors and vendors stock records cash and cash movement equipment premises opening and closing of premises theft armed robbery events likely to endanger customers or staff. |
Legislative requirements may include: | privacy or confidentiality laws Trade Practices and Fair Trading Acts consumer law awards or agreements property offences credit laws reporting procedures criminal law. |
Transactions may include: | cash EFTPOS cheques credit cards or store cards smart cards lay-by returns exchanges gift vouchers. |
Team members may include: | small work teams store team corporate team full-time, part-time, casual or contract staff people with varying degrees of language and literacy people from a range of cultural, social and ethnic backgrounds people with a range of responsibilities and job descriptions. |
Feedback may be given: | verbally in writing in groups individually. |
Training may include: | mentoring or coaching off-the-job training on-the-job training. |
Report may be: | verbal written formal informal. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
---|---|---|---|
Implement store policy and procedures to ensure store security is maintained. | |||
Monitor and review security procedures, according to store policy and legislative requirements. | |||
Implement procedures to minimise theft of easily stolen merchandise. | |||
Maintain security of cash, cash register and keys according to store policy. | |||
Implement store procedures in regard to transactions. | |||
Inform team members of store policy and procedures in regard to security. | |||
Provide team members with feedback in regard to implementation or non implementation of store security procedures. | |||
Provide staff with ongoing supervision and training to facilitate awareness and detection of theft. | |||
Report matters likely to affect store security, according to store policy. | |||
Inform team members of store policy and procedures in regard to security. | |||
Provide team members with feedback in regard to implementation or non implementation of store security procedures. | |||
Provide staff with ongoing supervision and training to facilitate awareness and detection of theft. |
Forms
Assessment Cover Sheet
SIRXRSK002A - Maintain store security
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
SIRXRSK002A - Maintain store security
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: