Assessor Resource

SIRXRSK201
Minimise loss

Assessment tool

Version 1.0
Issue Date: March 2024


This unit applies to frontline service personnel who are required to contribute to store security by applying routine procedures under supervision.

This unit describes the performance outcomes, skills and knowledge required to minimise theft and loss of stock in a retail environment.

It involves applying store policy and procedures and industry codes of practice in regard to store security, theft prevention and correct stock usage; reporting theft or suspicious behaviour to relevant personnel; and monitoring stock, work areas, customers and staff to minimise opportunities for theft.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applies store policy and procedures and legislative requirements, including industry codes of practice in regard to store security and theft prevention in a range of contexts and situations

applies store policy and procedures in regard to following security procedures and reporting theft or suspicious behaviour to relevant personnel

monitors stock, work area, customers and staff to minimise opportunities for theft.

Context of and specific resources for assessment

Assessment must ensure access to:

a real or simulated retail work environment

relevant documentation, such as:

store policy and procedures manuals

legislation and statutory regulations

industry codes of practice

Australian Consumer Law and fair trading Acts

relevant security equipment

point-of-sale equipment.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

a simulated work environment

customer feedback

answers to questions about specific skills and knowledge

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXCCS201 Apply point-of-sale handling procedures

SIRXCCS202 Interact with customers

SIRXFIN201 Balance and secure point-of-sale terminal

SIRXINV001A Perform stock control procedures.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication and interpersonal skills to relate positively to customers while conducting routine security procedures, such as bag checking

literacy and numeracy skills to:

count or measure stock

interpret manufacturer handling and storage instructions and store procedures

handle cash

record stolen items

report theft

observation skills to identify suspicious behaviour

technical skills to manually handle and store stock

Required knowledge

location and operation of store security equipment

reporting procedures for internal and external theft or suspicious circumstances

security procedures relating to cash and noncash transactions

store policy and procedures in regard to:

checking customers’ bags and purchases

counting, measuring and weighing stock

dealing with suspicious behaviour and actual theft

handling and storage of stock

reporting problems and faults

security

stock rotation

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Security systems and procedures may deal with:

armed holdup

cash and credit cards

customers

equipment, including:

alarm systems

mirrors

security tags

video surveillance

keys

locked and secure areas

premises

records

staff

stock

visitors, sales representatives, contractors and vendors.

Store policy and procedures may relate to:

reporting problems and faults

security

surveillance of merchandise.

Legislative requirements may include:

Australian Consumer Law

awards and agreements

credit law

criminal law

privacy and confidentiality laws

property offences

reporting procedures.

Staffmay include:

full-time, part-time and casual staff

management

other staff members

people from a range of social, cultural and ethnic backgrounds

people with varying physical and mental abilities.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
Maintain surveillance of merchandise according to store policy and legislative requirements. 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

SIRXRSK201 - Minimise loss
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SIRXRSK201 - Minimise loss

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: