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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
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Sales team reports may contain information on: | purchase requests and orders records of supplier performance competitor activities recalls product problems display disputes business customer requests end consumer complaints sales contact history. |
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Sales teams may include: | full-time, part-time, casual or contract staff people from a range of social, cultural and ethnic backgrounds people with varying degrees of language and literacy levels. |
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Territory may be defined by: | size, type and location of customers demographic parameters territory size, location and geographic spread account customers. |
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Customer groups may include: | new or repeat contacts external and internal contacts customers with routine or special requests people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities end consumers business customers. |
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Communication may include: | verbal individuals or groups formal or informal meetings written correspondence, memos email, fax, telephone. |
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Territory coverage plan may take into account: | relevant business policy and procedures relevant legislation and statutory requirements types of products and services provided size, type and location of business business merchandise range characteristics of the specific products or services customer demographics customer confidence and expectations. |
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Resource requirements may include: | people materials equipment and technology budget time training and development relevant information. |
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Relevant personnel may include: | supervisor and manager team members. |
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Legislation and requirements affecting sales staff may include: | equal employment opportunity (EEO) Australian apprenticeships disciplinary procedures awards and agreements wages and conditions Trade Practices and Fair Trading Acts environmental protection legislation OHS requirements transport, storage and handling of goods pricing procedures, including GST requirements privacy laws sale of second-hand goods. |
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Business policy and procedures in relation to: | employee relations and staff development sale of products and services strategic planning and evaluation pricing. |
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Reward and compensation packages may include: | positive feedback presentation to junior colleagues, peers and management prizes certificates financial bonuses sales commissions positive reinforcement through articles on performance in newsletters. |
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Review of budgets and quotas for sales teams may be based on: | feedback performance forecasts. |