Assessor Resource
SIRXSLS303
Build relationships with customers
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to senior sales personnel.
This unit describes the performance outcomes, skills and knowledge required to develop and maintain expert knowledge to provide accurate product information to customers, including post-sales support.
It also covers communication, analysis and sales techniques to plan and implement sales presentations, build positive relationships with customers, and resolve customer complaints to ensure positive business outcomes.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)