Assessor Resource
SIRXSLS406
Manage sales and service delivery
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to staff with managerial responsibility.
This unit describes the performance outcomes, skills and knowledge required to monitor, maintain and improve sales and service delivery. It involves market research, developing new markets, and marketing products and services within the culture of the overall store policy.
The unit requires the team member to develop and maintain excellence in sales and service delivery by ensuring the provision of a wellresourced working environment for fellow staff. The team member is required to proactively pursue the continuous improvement of operations by seeking, evaluating and reporting feedback from customers and colleagues on sales and service delivery and working conditions; and locating and negotiating adequate supply of stock and other necessary resources according to store policy.
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