Assessor Resource

SIRXTAD001
Train others in frontline tasks

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the performance outcomes, skills and knowledge required to provide informal on-the-job training to frontline team members.

It applies to individuals working in frontline roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify training needs.

1.1.Identify training needs of team member based on performance and organisational requirements.

1.2.Determine opportunities for on-the-job training and plan time and resources to conduct training.

1.3.Refer identified training needs outside of own level of responsibility to relevant personnel.

2. Conduct on-the-job training.

2.1.Select appropriate training methods relevant to the training needs.

2.2.Follow organisational training plan and guidelines as required.

2.3.Demonstrate task in sequence providing clear instruction and basic steps for task completion.

2.4.Provide opportunities for team members to ask questions; provide answers and additional information as required.

2.5.Observe team member practise the task under supervision, and provide guidance as required.

3. Review team member performance.

3.1.Question team member during performance to verify capacity to correctly complete task.

3.2.Observe team member carry out task unassisted to determine if further training is required.

3.3.Provide constructive feedback on task performance.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow organisational policies and procedures for task completion to provide on-the-job training for two different team members involving two different routine frontline tasks

for the above on-the-job training sessions:

identify training requirements of the trainee

demonstrate and communicate task requirements

observe trainee completing task and offer guidance and encouragement

evaluate trainee performance and provide feedback

communicate organisation requirements for task completion:

expected standards

expected timeframes

relevant policies and procedures.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures for task completion

basic principles of on-the-job training:

listening to trainee

observing and evaluating trainee competency

providing feedback

techniques for informal on-the-job training:

communication

guidance and feedback

training methods:

demonstration

shadowing

explanation

questioning

common learning styles and techniques for catering for various learning styles.

Skills must be demonstrated in a services industry environment. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

relevant documentation:

organisational policies and procedures for task completion

organisational expected standards and timeframes for task completion.

team members in need of on-the-job training; these can be:

individuals in an industry workplace, or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify training needs.

1.1.Identify training needs of team member based on performance and organisational requirements.

1.2.Determine opportunities for on-the-job training and plan time and resources to conduct training.

1.3.Refer identified training needs outside of own level of responsibility to relevant personnel.

2. Conduct on-the-job training.

2.1.Select appropriate training methods relevant to the training needs.

2.2.Follow organisational training plan and guidelines as required.

2.3.Demonstrate task in sequence providing clear instruction and basic steps for task completion.

2.4.Provide opportunities for team members to ask questions; provide answers and additional information as required.

2.5.Observe team member practise the task under supervision, and provide guidance as required.

3. Review team member performance.

3.1.Question team member during performance to verify capacity to correctly complete task.

3.2.Observe team member carry out task unassisted to determine if further training is required.

3.3.Provide constructive feedback on task performance.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow organisational policies and procedures for task completion to provide on-the-job training for two different team members involving two different routine frontline tasks

for the above on-the-job training sessions:

identify training requirements of the trainee

demonstrate and communicate task requirements

observe trainee completing task and offer guidance and encouragement

evaluate trainee performance and provide feedback

communicate organisation requirements for task completion:

expected standards

expected timeframes

relevant policies and procedures.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures for task completion

basic principles of on-the-job training:

listening to trainee

observing and evaluating trainee competency

providing feedback

techniques for informal on-the-job training:

communication

guidance and feedback

training methods:

demonstration

shadowing

explanation

questioning

common learning styles and techniques for catering for various learning styles.

Skills must be demonstrated in a services industry environment. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

relevant documentation:

organisational policies and procedures for task completion

organisational expected standards and timeframes for task completion.

team members in need of on-the-job training; these can be:

individuals in an industry workplace, or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify training needs of team member based on performance and organisational requirements. 
Determine opportunities for on-the-job training and plan time and resources to conduct training. 
Refer identified training needs outside of own level of responsibility to relevant personnel. 
Select appropriate training methods relevant to the training needs. 
Follow organisational training plan and guidelines as required. 
Demonstrate task in sequence providing clear instruction and basic steps for task completion. 
Provide opportunities for team members to ask questions; provide answers and additional information as required. 
Observe team member practise the task under supervision, and provide guidance as required. 
Question team member during performance to verify capacity to correctly complete task. 
Observe team member carry out task unassisted to determine if further training is required. 
Provide constructive feedback on task performance. 

Forms

Assessment Cover Sheet

SIRXTAD001 - Train others in frontline tasks
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SIRXTAD001 - Train others in frontline tasks

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: