Assessor Resource

SISCCRD302A
Recruit and manage volunteers

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to those working autonomously in a sport and recreation environment. This may include program staff working in a variety of after school activities in a range of locations or those working with a range of participants in aquatic programs, sport programs or recreation leisure centres.

This unit describes the performance outcomes, skills and knowledge required to recruit, induct, manage and retain volunteers according to organisational requirements and policies.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

identifies and implements organisational requirements, policies and procedures for recruiting, inducting and managing volunteers

conducts volunteer induction and identifies and arranges any additional training required by volunteers

maintains records of recruitment, induction and management processes for volunteers.

Context of and specific resources for assessment

Assessment must ensure:

resourcing and implementation of volunteer induction sessions that are of a sufficient breadth to demonstrate competency and consistency of performance

access to real or simulated volunteers appropriate to local organisational volunteer requirements

access to a venue appropriate to the number of volunteers being recruited and inducted

access to presentation equipment appropriate to the induction sessions being conducted

access to documentation such as job descriptions and organisational policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate conducting induction sessions

oral or written questioning to assess knowledge of organisational policies and procedures and their application to volunteer selection, recruitment and management

third-party reports from a supervisor detailing appropriate work performed by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

written and verbal communication skills to:

prepare and distribute documentation

provide induction and feedback

planning and organisational skills to arrange selection, induction and monitoring of volunteers

teamwork skills to build rapport with and between volunteers

problem-solving skills to assess suitability of volunteers for different roles

literacy skills to analyse organisational policies and procedures that enable all processes to be conducted appropriately.

Required knowledge

legislation and organisational policies and procedures that enable the safe, legal and ethical participation of volunteers

issues that affect the availability of volunteers to enable effective recruitment and management.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Volunteer management policy may include:

volunteer management philosophy

volunteer eligibility

rights and responsibilities

expenses

record keeping

training and accreditation

conflict of interest.

Volunteer requirements may include:

operational area

duties

competencies required

time involvement.

Target areas may include:

past and present membership

volunteer agencies

unemployed

retired

service organisations.

Organisational policies and procedures may include:

occupational health and safety

selection processes

training procedures

recording and reporting

communication protocols

administration procedures

security

emergency procedures.

Selection processes may include:

appraisal tests

interviews

timelines

notification procedures.

Relevant legislation may include:

occupational health and safety

working with children

anti-discrimination

privacy.

Follow-up processes may include:

notification of selection outcome

feedback to unsuccessful applicants

induction time and location.

Relevant documentation may include:

position description

outline of duties

licence

proof of age

police check.

Requirements may include:

expectations

authorities and responsibilities

event or activity details

cash handling

security

regulatory requirements

grievance procedures

reporting.

Roles may include:

coach or instructor

fundraiser

official

administrator

organiser

finance

administration

technical assistance

maintenance

transport

first aid.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Analyse the organisation's volunteer management policy to identify relevant procedures. 
Identify organisation's volunteer requirements and target areas for recruitment. 
Prepare and communicate call for volunteers according to organisational policies and procedures. 
Receive and process applications according to organisational policies and procedures. 
Organise suitable venue and conduct selection processes according to organisational policies and procedures. 
Analyse and record outcomes of selection process according to organisational policies and procedures and relevant legislation. 
Advise applicants of selection outcomes and follow-up processes. 
Prepare and distribute relevant documentation to successful volunteers according to organisational policies and procedures. 
Organise suitable time and venue for volunteer induction. 
Provide induction to volunteers according to organisational policies, procedures and requirements. 
Identify and arrange any training required by volunteers to meet allocated roles according to organisational policies and procedures. 
Review volunteer performance and provide feedback and opportunities for additional training where required. 
Maintain volunteer records according to organisational policies and procedures and relevant legislation. 

Forms

Assessment Cover Sheet

SISCCRD302A - Recruit and manage volunteers
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SISCCRD302A - Recruit and manage volunteers

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: