Assessor Resource

SITHACS004
Launder linen and guests clothes

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the performance outcomes, skills and knowledge required to launder linen and guest clothes. It requires the ability to operate laundry equipment safely, complete the laundering process for a variety of items and use resources efficiently to reduce negative environmental impacts.

The unit applies to laundry attendants in organisations with an on-premises laundry. It may also apply to personal assistants, butlers and valet attendants whose job role involves personal laundry services. They work under supervision.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare laundry items.

1.1.Sort and process laundry items.

1.2.Check nature and amount of soilage of laundry items.

1.3.Select laundry method suited to fibre and fabric, dye fastness and soilage, and according to textile labelling instructions.

2. Process laundry items.

2.1.Use cleaning agents to treat stains according to correct process, manufacturer instructions, safety procedures, and specific laundry equipment.

2.2.Operate laundry equipment according to manufacturer instructions.

2.3.Reduce negative environmental impacts through efficient use of energy, water and other resources.

2.4.Safely dispose of waste and hazardous substances to minimise negative environmental impacts.

3. Finish laundry items.

3.1.Complete mending and minor repairs as required.

3.2.Complete quality check, and record and report damage arising from laundering process according to organisational procedures.

3.3.Complete ironing or pressing and finishing processes.

4. Package and store laundry items.

4.1.Package and present guest laundry and linen according to organisational standards and procedures.

4.2.Complete records and billing information.

4.3.Return finished items to guest within required timeframes.

4.4.Store processed guest laundry where required according to guest requests or where return to guest is not possible.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

launder and finish six different textiles and soilage types

assess fibre and fabric, dye fastness and amount of soilage on each of the above textiles; and treat stains using the correct process

use laundry equipment and cleaning agents safely during the above laundering, using cycles and programs suited to above work.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

safe handling requirements for laundry chemicals:

safe handling of hazardous substances

safe manual-handling techniques

use of safety data sheets (SDS)

environmental requirements and procedures to minimise negative environmental impacts in the laundering process:

efficient use of energy and water

disposal of waste and hazardous substances

hygiene and infection control procedures in the laundry:

separation of clean and dirty items

procedures when in contact with different types of soilage

major natural and synthetic fabric types and their laundering and drying requirements

meaning of laundering and dry cleaning symbols on clothing labels

linen control procedures:

clean for dirty

set amount

topping up

uniform issue

condemned linen

procedures for identifying and reporting damage arising from laundering process and problems encountered in removing stains

procedures for charging, packaging, presenting and distributing clean laundry items.

Skills must be demonstrated in an operational commercial accommodation laundry. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

laundering equipment:

dryers

hangers

heat sealing equipment and roll plastic

irons

sorting baskets and shelves

steam presses

washers

cleaning agents and chemicals:

deodorisers

disinfectants

laundry detergent

sanitisers

spot cleaning agents

personal protective clothing and equipment:

aprons

gloves

headwear

waterproof clothing and footwear

linen and clothing with different types and amounts of soilage

organisational specifications for laundry operations:

equipment manufacturer instructions

product manufacturer instructions

safety and environmental procedures.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare laundry items.

1.1.Sort and process laundry items.

1.2.Check nature and amount of soilage of laundry items.

1.3.Select laundry method suited to fibre and fabric, dye fastness and soilage, and according to textile labelling instructions.

2. Process laundry items.

2.1.Use cleaning agents to treat stains according to correct process, manufacturer instructions, safety procedures, and specific laundry equipment.

2.2.Operate laundry equipment according to manufacturer instructions.

2.3.Reduce negative environmental impacts through efficient use of energy, water and other resources.

2.4.Safely dispose of waste and hazardous substances to minimise negative environmental impacts.

3. Finish laundry items.

3.1.Complete mending and minor repairs as required.

3.2.Complete quality check, and record and report damage arising from laundering process according to organisational procedures.

3.3.Complete ironing or pressing and finishing processes.

4. Package and store laundry items.

4.1.Package and present guest laundry and linen according to organisational standards and procedures.

4.2.Complete records and billing information.

4.3.Return finished items to guest within required timeframes.

4.4.Store processed guest laundry where required according to guest requests or where return to guest is not possible.

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Range is restricted to essential operating conditions and any other variables essential to the work environment

Sorting and processing must include consideration of:

guest requests

required cleaning process

required linen stock levels

urgency.

Packaging and presenting must include at least two of the following:

folding

hanging

wrapping

heat sealing

labelling

providing quality reports.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

launder and finish six different textiles and soilage types

assess fibre and fabric, dye fastness and amount of soilage on each of the above textiles; and treat stains using the correct process

use laundry equipment and cleaning agents safely during the above laundering, using cycles and programs suited to above work.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

safe handling requirements for laundry chemicals:

safe handling of hazardous substances

safe manual-handling techniques

use of safety data sheets (SDS)

environmental requirements and procedures to minimise negative environmental impacts in the laundering process:

efficient use of energy and water

disposal of waste and hazardous substances

hygiene and infection control procedures in the laundry:

separation of clean and dirty items

procedures when in contact with different types of soilage

major natural and synthetic fabric types and their laundering and drying requirements

meaning of laundering and dry cleaning symbols on clothing labels

linen control procedures:

clean for dirty

set amount

topping up

uniform issue

condemned linen

procedures for identifying and reporting damage arising from laundering process and problems encountered in removing stains

procedures for charging, packaging, presenting and distributing clean laundry items.

Skills must be demonstrated in an operational commercial accommodation laundry. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

laundering equipment:

dryers

hangers

heat sealing equipment and roll plastic

irons

sorting baskets and shelves

steam presses

washers

cleaning agents and chemicals:

deodorisers

disinfectants

laundry detergent

sanitisers

spot cleaning agents

personal protective clothing and equipment:

aprons

gloves

headwear

waterproof clothing and footwear

linen and clothing with different types and amounts of soilage

organisational specifications for laundry operations:

equipment manufacturer instructions

product manufacturer instructions

safety and environmental procedures.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Sort and process laundry items. 
Check nature and amount of soilage of laundry items. 
Select laundry method suited to fibre and fabric, dye fastness and soilage, and according to textile labelling instructions. 
Use cleaning agents to treat stains according to correct process, manufacturer instructions, safety procedures, and specific laundry equipment. 
Operate laundry equipment according to manufacturer instructions. 
Reduce negative environmental impacts through efficient use of energy, water and other resources. 
Safely dispose of waste and hazardous substances to minimise negative environmental impacts. 
Complete mending and minor repairs as required. 
Complete quality check, and record and report damage arising from laundering process according to organisational procedures. 
Complete ironing or pressing and finishing processes. 
Package and present guest laundry and linen according to organisational standards and procedures. 
Complete records and billing information. 
Return finished items to guest within required timeframes. 
Store processed guest laundry where required according to guest requests or where return to guest is not possible. 

Forms

Assessment Cover Sheet

SITHACS004 - Launder linen and guests clothes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SITHACS004 - Launder linen and guests clothes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: