List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Implement responsible gambling practices. | 1.1.Follow responsible gambling service procedures according to relevant state and territory legislation and industry and organisational policy and codes of conduct. 1.2.Communicate with appropriate personnel on gambling related incidents, situations and their compliance with legislation and industry and organisational policy. 1.3.Maintain accurate records of gambling related incidents and associated staff action according to industry and organisational policy and procedures. 1.4.Ensure gambling environmental features support responsible gambling policies within scope of own responsibility. |
2. Provide information and assistance to customers about problem gambling. | 2.1.Provide accurate and appropriate information on problem gambling to customers on request. 2.2.Follow procedures for self exclusion and exclusion according to legislation, industry and organisational policy, and confidentiality and privacy requirements. 2.3.Display signage and information related to responsible gambling in appropriate places visible to players, according to legislative, industry and organisational requirements. 2.4.On request, provide information on available support services according to confidentiality and privacy requirements, and legislative, industry and organisational requirements. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
identify appropriate organisational processes in response to each of the following gambling related situations:
customer request for self-exclusion or assistance
customer request for counselling services
venue exclusion of self-identified problem gambler
dealing with disputes or complaints
refusal of credit
under-age gambling
follow organisational policies and procedures for implementing the following responsible gambling practices:
provision and appropriate placement of signage, advertising and promotional materials and activities
use of strategies to indicate the passage of time
use of strategies that encourage breaks in play.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
current legislation and industry and organisational policies and procedures in regard to responsible provision of gambling services
indicators of problem gambling:
bills that cannot be paid by the player due to excessive gambling
borrowing money to gamble
changes in sleeping or eating habits due to gambling
committing illegal acts to finance gambling
considering self-harm as a result of gambling
feelings of remorse after gambling
gambling more money than the player can afford
gambling that makes the home life of the player unhappy
gambling to escape worry or personal problems
trying to win back gambling losses
public interest reasons for implementing responsible service of gambling practices:
government and community concerns with problem gambling
economic costs of problem gambling
principles of harm minimisation and strategies to reduce the harm associated with problem gambling:
containing gambling-related signage to inside the venue
positioning clocks with the correct time in visible locations in gaming machine areas
not publishing gaming machine advertising
not locating ATMs in gaming areas
ensuring that ATM facilities do not allow cash withdrawals from credit accounts
key requirements of responsible gaming services as detailed in:
house policies
industry and organisational codes of practice
state and territory gaming legislation and regulations
state and territory licensing authority regulations and policies
organisational responsible gambling service procedures for:
displaying appropriate gambling-related signage:
available gambling counselling services, self-exclusion programs and contact cards
chances of winning and probability
gaming machine notices regarding gambling warning and problem gambling
house policy and industry code of conduct for responsible gambling services
self exclusion and exclusion provisions
venue code of conduct
maintaining confidentiality and privacy requirements
maintaining records of gambling related incidents and associated staff action
self exclusion and exclusion:
customer requesting to be barred from gaming or to have access limited
third party exclusion
venue exclusion
response to attempts to breach exclusion
procedures for self-exclusion:
referral to colleague, supervisor or manager, according to scope of responsibility
referral to counsellors and support services
initiating exclusion processes when requested by customer
role of individual staff members, supervisors and managers in providing responsible gambling services
ramifications for an organisation and an individual of non-compliance with responsible gaming requirements
contents of problem gambling information provided by the organisation as required by legislation
available counselling services and referral procedures.
Skills must be demonstrated in an operational gaming environment. This can be:
an industry workplace
a simulated industry environment set up for the purposes of assessment.
Assessment must ensure access to:
facility where industry-realistic gambling activities occur
current regulatory documents, legislative publications and codes of conduct outlining responsible gambling requirements distributed by key state and territory gambling licensing agencies
industry and organisational codes of conduct, policies, procedures, information, signage and brochures relating to responsible gambling services
industry-realistic range of customers involved in gambling activities; these can be:
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:
have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.