Assessor Resource

SITHGAM001A
Attend gaming machines

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to all sectors of the hospitality industry where gaming activities are carried out, including clubs, hotels, pubs and casinos. It applies to all header systems, including Tabaret, Tattersall's, electronic data transfer (EDT) and data retrieval and promotion systems, including computer games, Dacom, Turbo-Bonus, player tracking and government monitoring systems.

Persons undertaking these functions would usually work as part of a team and operate with significant autonomy.

This unit describes the performance outcomes, skills and knowledge required to conduct day-to-day gaming machine operations. It covers the operation and maintenance of gaming machines, payouts and security of gaming areas and the provision of advice on all games offered by the enterprise.

The operation of TAA and Keno are found in the units SITHGAM002A Operate a TAB outlet and SITHGAM003A Conduct a Keno game.

In some States and Territories, responsible conduct of gambling or gaming is a requirement of state and territory legislation. This is addressed in SITHGAM006A Provide responsible gambling services.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

This unit must be assessed after the following prerequisite unit:

SITXFIN001A Process financial transactions.

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency

Evidence of the following is essential:

ability to use technical skills to operate gaming machines and provide effective customer service and advice

awareness of security issues and compliance with security procedures in gaming operations

compliance with responsible gaming legislation or requirements

ability to apply terminology and knowledge of software and hardware correctly to gambling operations.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills within a fully equipped gaming venue, including:

gaming machines, which may include poker machines, approved amusement devices, slot machines, multi-terminal gaming machines, progressive or stand-alone machines, stand-alone games, linked machines and linked progressive jackpot systems

applicable header systems

replacement parts, maintenance tools and cleaning materials

coin dispensing equipment, and cash and coin buckets

cash distribution facility

interaction with others to allow opportunities to respond to different customer service requirements and issues

integration and management of multiple transactions and activities, including typical customer and equipment problems.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate completing customer payouts, dealing with minor technical problems in gaming and coin dispensing machines and undertaking general gaming machine maintenance

oral or written questions to assess knowledge of gaming legislation, codes of practices and enterprise procedures

case studies or role-plays to demonstrate handling of payouts, illegal credits and security issues

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITHGAM006A Provide responsible gambling services.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

basic accounting requirements for balancing cash receipts and payments

problem-solving skills to resolve payout disputes and suspected security breaches and solve technical problems with machines

literacy skills to read machine manuals and enterprise policies and procedures

numeracy skills to provide correct change and payouts to customers and balance gaming floats.

The following knowledge must be assessed as part of this unit:

range of gaming activities offered by the enterprise, including:

basic player rules and conditions

odds, win rates and return to players

collection of payments and winnings

promotions

awareness of potential social and economic costs and benefits of gambling and their impact on gaming operations

basic requirements of relevant state and territory legislation and relevant codes of practice, including:

general requirement for responsible provision of gambling services

general licence requirements

licensing requirements for gaming personnel (e.g. managers and employees, machine technicians, service consultants and machine managers, manufacturers and sales personnel)

penalties for non-compliance

types, parts and basic functions of gaming machines, including:

credit and currency systems

software, menus and display screens and associated functions

terminology used

data retrieval systems

enterprise security and safety procedures for gaming machines.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Games and gaming activities for which advice is given may include:

gaming machines

Totalisator Agency Board (TAB)

Keno

bingo

calcuttas and sweepstakes

lotteries

miscellaneous games of chance, such as raffles and trade competitions

lucky envelopes.

Promotional materials and information include brochures, flyers, signs and stickers, and advertisements in the media and may refer to:

conduct and rules of games

responsible conduct of gaming

sources of assistance

enterprise rules and policies

promotional activities.

Gaming machines include:

poker machines

approved amusement devices

slot machines

multi-terminal gaming machines

progressive and stand-alone gaming machines

stand-alone games

linked machines

linked progressive jackpot systems.

Simple machine repairs and maintenance may include:

replacing globes

fixing coin diverter apparatus faults

unblocking coin jams

resolving frozen screens

resolving incorrect payouts

filling hoppers and clearing jams

replacing printer rolls and ribbons.

Payouts may include:

cash

cheque

voucher.

Situations where payouts should be refused may include:

machine malfunctions

illegal credit

player ineligibility.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
According to relevant rules and regulations, advise customers on available games and gaming activities; basic player rules and conditions; odds, win rates and return to player; collection of payments and winnings; and promotions. 
Interpret and explain artwork and machine operations correctly and courteously to customers. 
Display promotional materials and information on gaming activities in suitable locations. 
Respond to customer queries, requests and complaints appropriately and courteously. 
Operate gaming machines correctly according to their design function and enterprise practices. 
Clear and refill machines according to industry, enterprise and government regulations. 
Identify machine faults promptly and correctly. 
Make simple machine repairs with minimum disruption to players according to manufacturer instructions and to the level authorised by legislation and enterprise practices. 
Identify unserviceable machines 'out of order' promptly and report them according to enterprise practices and state and territory legislative requirements. 
Observe OHS procedures and practices in operating and maintaining machines. 
Observe players and onlookers, note any unusual practices and behaviours accurately, and report as appropriate. 
Carry out machine security checks according to industry and enterprise procedures. 
Identify any breakdowns in security functions or safety and deal with them according to scope of responsibility, enterprise procedures and OHS requirements. 
Report breakdowns in security or safety to appropriate persons according to industry and enterprise practices and legislative requirements. 
Keep voucher and gaming machine record books and cash box keys secure at all times. 
Where appropriate, follow barring procedures according to enterprise policy. 
Verify payout claims according to enterprise procedures. 
Record payout according to industry and enterprise procedure. 
Check the identification and age of players where required, according to industry, enterprise and government regulations prior to payouts. 
Identify situations where payouts should be refused and refer them to the appropriate person according to enterprise and government regulations. 
Pay winnings to the player and witness them according to enterprise and government regulations. 
Validate machines and return them to service promptly where appropriate. 
Complete payout summaries or issue payout vouchers and balance them with cash, float and machine readings, according to industry and enterprise procedures. 
Resolve payout disputes or refer to supervisor according to enterprise policies and customer service standards. 
Operate coin dispensing equipment according to design function and manufacturer instructions. 
Identify equipment faults promptly and correctly, and repair or report them according to individual scope of responsibility. 
Dispense coins and receive and weigh them according to industry and enterprise procedures. 
Handle cash according to enterprise security procedures. 

Forms

Assessment Cover Sheet

SITHGAM001A - Attend gaming machines
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITHGAM001A - Attend gaming machines

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: