Assessor Resource

SITHGAM002
Attend gaming machines

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the performance outcomes, skills and knowledge required to maintain gaming machines, make payouts on them, check security of gaming areas, and provide advice on games offered by the organisation.

The unit applies to gaming venues, and to gaming attendants who work under general supervision within established procedures. It applies to all electronic data transfer (EDT) and data retrieval and promotion systems, and to player tracking and government monitoring systems.

In many states and territories, legislation stipulates that all gaming workers must receive training in the responsible conduct of gambling. This content is addressed in SITHGAM001 Provide responsible gambling services.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Advise customers on gaming activities.

1.1.Advise customers on gaming activities and features of games according to relevant rules and regulations.

1.2.Explain machine operations to customers as required.

1.3.Display gaming information in suitable locations.

1.4.Respond to customer queries, requests and complaints according to organisational standards.

2. Maintain gaming machines.

2.1.Clear and refill machines according to government, industry and organisational regulations.

2.2.Identify machine faults promptly and correctly.

2.3.Make simple machine repairs with minimum disruption to players, and according to manufacturer instructions, work health and safety (WHS) procedures and practices, and to the level authorised by legislation and organisational practices.

2.4.Identify, mark and report unserviceable machines promptly.

3. Monitor security of gaming areas.

3.1.Observe players and onlookers, noting and reporting unusual practices and behaviours.

3.2.Carry out machine security checks.

3.3.Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures, and work health and safety requirements.

3.4.Keep payout and gaming machine record books and keys secure.

3.5.Where appropriate, follow barring procedures according to organisational policy.

4. Make gaming machine payouts.

4.1.Verify payouts according to organisational procedures.

4.2.Complete payout according to industry and organisational procedures.

4.3.Check the identification and age of players as required, prior to payouts.

4.4.Identify situations where payouts should be refused and refer them to the appropriate person.

4.5.Pay winnings to the player and witness them according to government and organisational regulations.

4.6.Validate machines and return them to service promptly where appropriate.

4.7.Complete payout summaries or issue payout vouchers and balance with cash, float and machine readings.

4.8.Resolve or escalate payout disputes where required and according to organisational policies and customer service standards.

5. Operate and maintain coin dispensing equipment.

5.1.Operate coin dispensing equipment according to manufacturer instructions.

5.2.Identify and respond to equipment faults according to individual scope of responsibility.

5.3.Dispense, receive and weigh coins according to industry and organisational procedures.

5.4.Handle cash according to organisational security procedures.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

demonstrate ability to maintain multiple gaming machines in line with regulatory, industry and organisational responsible gaming requirements over a minimum of two service periods, and:

provide advice on gaming machine operation to at least six different customers

make payouts on at least six transactions or activities

demonstrate ability to operate coin dispensing equipment in line with organisational procedures

demonstrate ability to carry out each of the basic machine security checks and minor repairs listed in the knowledge evidence with minimum disruption to players

demonstrate procedures to note and report unusual practices and behaviours of customers according to organisational procedures.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

range of gaming activities offered by the organisation:

basic player rules and conditions

procedures for collecting payments and winnings

win rates and returns to players

promotions and offers

key requirements of relevant state and territory legislation and relevant codes of practice:

general requirements for responsible provision of gambling services

licensing requirements for gaming personnel:

managers and employees

machine technicians

service consultants

machine managers

manufacturers and sales personnel

penalties for non-compliance

types, parts and basic functions of gaming machines:

credit and currency systems

software, menus and display screens and associated functions

terminology used

data retrieval systems

unusual practices and behaviours of customers:

false claims to machine credit

magnets on side of machine

syndicate play

gambling on behalf of others

placing loyalty cards in machine to earn points from other people playing

aggression towards machines

collecting residual credit

searching for unclaimed funds

types of payouts:

cash

cheque

voucher or ticket

situations where payouts should be refused:

illegal credit

machine malfunctions

player ineligibility

basic machine security checks:

machine door is closed

monitor is in tact

machine is active

drop door is secure

procedures for simple machine repairs:

replacing consumables

resolving:

frozen screens

hardware faults

organisational security and safety requirements and procedures for gaming machines and the gaming area.

Skills must be demonstrated in an operational gaming environment. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to a fully equipped gaming venue with:

equipment required to attend gaming machines:

DACOM card

evacuation card

handpay book

machine keys

machine service record card

gaming machines, which include:

linked machines

linked progressive jackpot systems

multi-terminal gaming machines

poker machines

progressive or stand-alone machines

stand-alone games

gaming machine replacement parts, maintenance tools and cleaning materials

ticket redemption terminals or cash distribution facility

gaming machine customers with whom the individual can interact; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Advise customers on gaming activities.

1.1.Advise customers on gaming activities and features of games according to relevant rules and regulations.

1.2.Explain machine operations to customers as required.

1.3.Display gaming information in suitable locations.

1.4.Respond to customer queries, requests and complaints according to organisational standards.

2. Maintain gaming machines.

2.1.Clear and refill machines according to government, industry and organisational regulations.

2.2.Identify machine faults promptly and correctly.

2.3.Make simple machine repairs with minimum disruption to players, and according to manufacturer instructions, work health and safety (WHS) procedures and practices, and to the level authorised by legislation and organisational practices.

2.4.Identify, mark and report unserviceable machines promptly.

3. Monitor security of gaming areas.

3.1.Observe players and onlookers, noting and reporting unusual practices and behaviours.

3.2.Carry out machine security checks.

3.3.Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures, and work health and safety requirements.

3.4.Keep payout and gaming machine record books and keys secure.

3.5.Where appropriate, follow barring procedures according to organisational policy.

4. Make gaming machine payouts.

4.1.Verify payouts according to organisational procedures.

4.2.Complete payout according to industry and organisational procedures.

4.3.Check the identification and age of players as required, prior to payouts.

4.4.Identify situations where payouts should be refused and refer them to the appropriate person.

4.5.Pay winnings to the player and witness them according to government and organisational regulations.

4.6.Validate machines and return them to service promptly where appropriate.

4.7.Complete payout summaries or issue payout vouchers and balance with cash, float and machine readings.

4.8.Resolve or escalate payout disputes where required and according to organisational policies and customer service standards.

5. Operate and maintain coin dispensing equipment.

5.1.Operate coin dispensing equipment according to manufacturer instructions.

5.2.Identify and respond to equipment faults according to individual scope of responsibility.

5.3.Dispense, receive and weigh coins according to industry and organisational procedures.

5.4.Handle cash according to organisational security procedures.

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Gaming information must include:

conduct and rules of games

organisational rules and policies

promotional activities

responsible conduct of gaming

sources of assistance.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

demonstrate ability to maintain multiple gaming machines in line with regulatory, industry and organisational responsible gaming requirements over a minimum of two service periods, and:

provide advice on gaming machine operation to at least six different customers

make payouts on at least six transactions or activities

demonstrate ability to operate coin dispensing equipment in line with organisational procedures

demonstrate ability to carry out each of the basic machine security checks and minor repairs listed in the knowledge evidence with minimum disruption to players

demonstrate procedures to note and report unusual practices and behaviours of customers according to organisational procedures.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

range of gaming activities offered by the organisation:

basic player rules and conditions

procedures for collecting payments and winnings

win rates and returns to players

promotions and offers

key requirements of relevant state and territory legislation and relevant codes of practice:

general requirements for responsible provision of gambling services

licensing requirements for gaming personnel:

managers and employees

machine technicians

service consultants

machine managers

manufacturers and sales personnel

penalties for non-compliance

types, parts and basic functions of gaming machines:

credit and currency systems

software, menus and display screens and associated functions

terminology used

data retrieval systems

unusual practices and behaviours of customers:

false claims to machine credit

magnets on side of machine

syndicate play

gambling on behalf of others

placing loyalty cards in machine to earn points from other people playing

aggression towards machines

collecting residual credit

searching for unclaimed funds

types of payouts:

cash

cheque

voucher or ticket

situations where payouts should be refused:

illegal credit

machine malfunctions

player ineligibility

basic machine security checks:

machine door is closed

monitor is in tact

machine is active

drop door is secure

procedures for simple machine repairs:

replacing consumables

resolving:

frozen screens

hardware faults

organisational security and safety requirements and procedures for gaming machines and the gaming area.

Skills must be demonstrated in an operational gaming environment. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to a fully equipped gaming venue with:

equipment required to attend gaming machines:

DACOM card

evacuation card

handpay book

machine keys

machine service record card

gaming machines, which include:

linked machines

linked progressive jackpot systems

multi-terminal gaming machines

poker machines

progressive or stand-alone machines

stand-alone games

gaming machine replacement parts, maintenance tools and cleaning materials

ticket redemption terminals or cash distribution facility

gaming machine customers with whom the individual can interact; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Advise customers on gaming activities and features of games according to relevant rules and regulations. 
Explain machine operations to customers as required. 
Display gaming information in suitable locations. 
Respond to customer queries, requests and complaints according to organisational standards. 
Clear and refill machines according to government, industry and organisational regulations. 
Identify machine faults promptly and correctly. 
Make simple machine repairs with minimum disruption to players, and according to manufacturer instructions, work health and safety (WHS) procedures and practices, and to the level authorised by legislation and organisational practices. 
Identify, mark and report unserviceable machines promptly. 
Observe players and onlookers, noting and reporting unusual practices and behaviours. 
Carry out machine security checks. 
Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures, and work health and safety requirements. 
Keep payout and gaming machine record books and keys secure. 
Where appropriate, follow barring procedures according to organisational policy. 
Verify payouts according to organisational procedures. 
Complete payout according to industry and organisational procedures. 
Check the identification and age of players as required, prior to payouts. 
Identify situations where payouts should be refused and refer them to the appropriate person. 
Pay winnings to the player and witness them according to government and organisational regulations. 
Validate machines and return them to service promptly where appropriate. 
Complete payout summaries or issue payout vouchers and balance with cash, float and machine readings. 
Resolve or escalate payout disputes where required and according to organisational policies and customer service standards. 
Operate coin dispensing equipment according to manufacturer instructions. 
Identify and respond to equipment faults according to individual scope of responsibility. 
Dispense, receive and weigh coins according to industry and organisational procedures. 
Handle cash according to organisational security procedures. 

Forms

Assessment Cover Sheet

SITHGAM002 - Attend gaming machines
Assessment task 1: [title]

Student name:

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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

SITHGAM002 - Attend gaming machines

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

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Overall assessment result: Competent Not yet competent

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Student signature:

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