Assessor Resource

SITHGAM202
Attend gaming machines

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to all gaming venues, and to gaming attendants who work under general supervision within established procedures. It applies to all header systems, including Tabaret, Tattersall’s, Electronic Data Transfer (EDT) and data retrieval and promotion systems, including computer games, Dacom, TurboBonus, player tracking and government monitoring systems.

This unit describes the performance outcomes, skills and knowledge required to operate and maintain gaming machines, make payouts, check security and provide advice on games offered by the organisation.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

This unit must be assessed after the following prerequisite unit:

SITHGAM201

Provide responsible gambling services

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

operate gaming machines correctly

coordinate multiple transactions and activities, including typical customer and equipment problems

provide effective customer service and advice

comply with responsible gaming legislation or requirements

integrate knowledge of:

security issues and requirements

gaming terminology

gaming technologies.

Context of and specific resources for assessment

Assessment must ensure use of:

a fully equipped gaming venue, including:

gaming machines, which may include poker machines, approved amusement devices, slot machines, multi-terminal gaming machines, progressive or stand-alone machines, stand-alone games, linked machines and linked progressive jackpot systems

applicable header systems

replacement parts, maintenance tools and cleaning materials

cash distribution facility

the venue may be a real industry workplace or simulated industry environment

other people with whom the individual can interact.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the individual completing customer payouts, dealing with minor technical problems in gaming and coin dispensing machines and undertaking general gaming machine maintenance

oral or written questioning to assess knowledge of gaming legislation, codes of practices and organisational procedures

use of case studies or role-plays to demonstrate handling of payouts, illegal credits and security issues

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITXCCS303 Provide service to customers.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to provide clear information to customers

literacy skills to read and interpret machine manuals and organisational policies and procedures

numeracy skills to:

balance cash receipts and payments

provide correct change and payouts to customers

problemsolving skills to resolve payout disputes and suspected security breaches and solve technical problems with machines.

Required knowledge

range of gaming activities offered by the organisation, including:

basic player rules and conditions

odds, win rates and return to players

collection of payments and winnings

promotions

awareness of potential social and economic costs and benefits of gambling and their impact on gaming operations

key requirements of relevant state and territory legislation and relevant codes of practice, including:

general requirement for responsible provision of gambling services

general licence requirements

licensing requirements for gaming personnel (e.g. managers and employees, machine technicians, service consultants and machine managers, manufacturers and sales personnel)

penalties for noncompliance

types, parts and basic functions of gaming machines, including:

credit and currency systems

software, menus and display screens and associated functions

terminology used

data retrieval systems

organisational security and safety procedures for gaming machines.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Gaming activities may include:

bingo

calcuttas and sweepstakes

gaming machines

Keno

lotteries

lucky envelopes

miscellaneous games of chance, such as raffles and trade competitions

Totalisator Agency Board (TAB).

Games featuresmay include:

basic player rules and conditions

collection of payments and winnings

odds

promotions

win rates and return to player.

Promotional materials and information may include:

type of material:

brochures

flyers

signs

stickers

type of information:

conduct and rules of games

organisational rules and policies

promotional activities

responsible conduct of gaming

sources of assistance.

Gaming machines include:

approved amusement devices

linked machines

linked progressive jackpot systems

multi-terminal gaming machines

poker machines

progressive and standalone gaming machines

slot machines

standalone games.

Simple machine repairs and maintenance may include:

replacing consumables

resolving:

frozen screens

incorrect payouts.

Payout may include:

cash

cheque

voucher.

Situations where payouts should be refused may include:

illegal credit

machine malfunctions

player ineligibility.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Advise customers on gaming activities and games features according to relevant rules and regulations. 
Explain artwork and machine operations to customers. 
Display promotional materials and information in suitable locations. 
Respond appropriately and courteously to customer queries, requests and complaints. 
Operate gaming machines according to design function and organisational practices. 
Clear and refill machines according to government, industry, and organisational regulations. 
Identify machine faults promptly and correctly. 
Make simple machine repairs with minimum disruption to players according to manufacturer instructions and to the level authorised by legislation and organisational practices. 
Identify, mark and report unserviceable machines promptly. 
Observe work health and safety procedures and practices. 
Observe players and onlookers, noting and reporting unusual practices and behaviours. 
Carry out machine security checks. 
Identify and respond to breakdowns in security or safety functions according to scope of responsibility, organisational procedures and work health and safety requirements. 
Keep voucher and gaming machine record books and cash box keys secure. 
Where appropriate, follow barring procedures according to organisational policy. 
Verify payout claims according to organisational procedures. 
Record payout according to industry and organisational procedure. 
Check the identification and age of players as required, prior to payouts. 
Identify situations where payouts should be refused and refer them to the appropriate person. 
Pay winnings to the player and witness them according to government and organisational regulations. 
Validate machines and return them to service promptly where appropriate. 
Complete payout summaries or issue payout vouchers and balance with cash, float and machine readings. 
Resolve payout disputes or refer to supervisor according to organisational policies and customer service standards. 
Operate coin dispensing equipment according to manufacturer instructions. 
Identify and respond to equipment faults according to individual scope of responsibility. 
Dispense, receive and weigh coins according to industry and organisational procedures. 
Handle cash according to organisational security procedures. 

Forms

Assessment Cover Sheet

SITHGAM202 - Attend gaming machines
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITHGAM202 - Attend gaming machines

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: