List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Coordinate group movements. | 1.1.Maintain tour schedule through effective communication with group. 1.2.Use techniques to promptly attract group attention when required. 1.3.Courteously advise group about ways in which minimum disruption and disturbance can be caused to other people and environment. 1.4.Complete physical group movements in an orderly manner, checking group numbers at appropriate times. 1.5.Advise group members of procedures if individuals become separated from the group. 1.6.Provide instructions in a manner and pace appropriate to the group and encourage members to seek clarification where necessary. 1.7.Locate lost or late group members, ensure they re-join the group and are reminded of need to comply with group movements in future. |
2. Encourage group morale and goodwill. | 2.1.Use techniques to build group cohesion during the tour. 2.2.Balance needs of individuals and group in the conduct of the tour. 2.3.Respond to problems in a manner likely to optimise the goodwill and morale of the group. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
coordinate and lead at least three tours with different customer groups from among the following durations:
short tours (three hours or less)
half or full day tours
overnight tours
extended tours (two or more nights)
demonstrate use of techniques to build group cohesion during each of the above tours.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
techniques to build group cohesion:
encouraging interaction between group members
focusing the group on shared activities
use of group activities or games
inviting individuals to address the group
using seat rotation systems
using the skills of individual group members in the operation of the tour
organisational procedures for locating lost or late group members and coordinating reunion with the group
minimal impact practices relevant to the specific site or location where each tour is conducted
types of conflict, people management issues and group problems (interpersonal and operational) likely to arise in a group touring situation:
typical causes
appropriate responses.
Skills must be demonstrated in an operational touring environment that reflects the nature of tours commercially available in the relevant city or region. This can be:
a commercial environment where tour guide activities are conducted
a simulated commercial environment or activity where tour guide activities are conducted.
Assessment must ensure access to:
organisational specifications:
running sheets for tours and activities
incident report templates
passenger lists
real or simulated touring activities
microphone
props and signage
customer groups of a size and nature that reflect the commercial environment in which the guide operates
participants undertaking a tour or activity for whom the individual can act as guide; participants can be:
those participating in a tour or activity who interact with the individual during the assessment process; or
individuals who participate in role plays or simulated activities set up for the purpose of assessment in an operational touring context.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:
have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.