Assessor Resource

SITTGDE304
Prepare and present tour commentaries or activities

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies in any context where individuals develop and present commentaries or activities that involve creative approaches to the preparation and delivery of information. This could include guided tours, outdoor and adventure activities or experiences in museums, galleries, libraries, places of historic or cultural significance, performing arts centres or zoos. Guides of all types working independently with limited supervision undertake this role.

This unit describes the performance outcomes, skills and knowledge required to construct commentaries or activities and to use effective interpretation and presentation techniques to ensure customer participation and enjoyment in tours or activities. Guides may be presenting generalist or specialist information.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

prepare and present commentaries or activities:

for multiple environments

for different customer groups

use interpretive and presentation techniques to create customerfocused, informative and entertaining experiences

present commentaries or activities of a duration that reflects local industry product and practice

demonstrate knowledge of interpretive frameworks and the ability to create themes and storylines from these frameworks

demonstrate knowledge of relevant subject matter.

Context of and specific resources for assessment

Assessment must ensure use of:

touring environments that reflect the nature of tours commercially available in the relevant city or region

real or simulated touring activities

equipment and resources required for the delivery of tours such as transport and venue access

a group of customers for whom the individual can act as guide

industry-current equipment for presentation such as a microphone.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the individual presenting commentaries or activities and using equipment effectively

questioning of tour members about the individual’s communication skills, breadth of knowledge and ability to deliver knowledge in an interesting way

use of case studies to assess ability to tailor activities and information to suit particular customer needs and to respond effectively to problems that occur during activities or commentaries

written or oral questioning to assess knowledge of interpretive and presentation techniques

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

FDFCD2002A Promote wine tourism information

SITTGDE101 Interpret aspects of local Australian Indigenous culture

SITTGDE305 Develop and maintain the general and regional knowledge required by guides

SITTGDE306 Research and share general information on Australian Indigenous cultures

SITTGDE307 Prepare specialised interpretive content on flora, fauna and landscape

SITTGDE308 Prepare specialised interpretive content on marine environments

SITTGDE309 Prepare specialised interpretive content on cultural and heritage environments.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

use creative presentation and interpretive techniques including storytelling, role-play, games, sensory awareness exercises and illustrated talks

interact positively with customers

critical thinking skills to evaluate potentially complex information from varied sources

literacy skills to:

research and analyse potentially complex information and adapt this for effective presentation

structure cohesive presentations

planning and organising skills to structure and time presentations according to workplace needs

problem-solving skills to respond to operational problems during commentaries or activities

technology skills to work with online information.

Required knowledge

subject matter being presented, which will vary according to context

techniques for structuring commentaries and activities

current interpretive theory, methods and media

presentation and interpretive techniques, including the role and use of:

humour

body language

role-play

voice techniques

storytelling

games and activities

sensory awareness exercises

visual aids and props

positioning.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Needs of specific customers may vary according to:

age

cultural background

educational level

geographic origin

requested coverage

special interests.

Commentaries or activities may relate to:

arts

built environment

history and heritage

industrial operations

natural environment:

flora

fauna

landscape

social environment.

Equipment and resources may include:

audiovisual equipment

microphone

props

videotapes and DVDs.

Unexpected events may include:

changed access arrangements

customer issues:

accidents and injuries

health

inappropriate behaviour

physical ability

equipment or systems failure

natural environment issues:

adverse climatic changes

unpredictable animal behaviour.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Select and evaluate information to meet needs of specific customers, operational contexts and timing restrictions. 
Select or develop themes as a basis for commentaries or activities. 
Construct commentaries or activities to maximise potential for customer enjoyment and learning. 
Organise support materials in advance of tour or activity. 
Prepare oral or written interpretive information tailored to specific audiences. 
Use interpretive and presentation techniques to combine entertainment and learning and enhance the customer experience. 
Present current, accurate and relevant information in a logical order. 
Present information of appropriate depth and breadth using language suited to the group. 
Pace presentation according to timing requirements and operational context. 
Use equipment and resources and identify and report any equipment defects promptly. 
Maintain communication with colleagues as required by specific tour or activity circumstances. 
Implement contingency plans when unexpected events occur and amend presentation format, order or structure to minimise impact on customer enjoyment. 
Encourage customer participation within safety requirements. 
Invite and respond to questions and feedback from customers, ensuring involvement of the whole group. 
Where the answer to a question is unknown, offer to supply the answer at a future time or refer the customer to other information sources. 

Forms

Assessment Cover Sheet

SITTGDE304 - Prepare and present tour commentaries or activities
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITTGDE304 - Prepare and present tour commentaries or activities

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: