Assessor Resource

SITTGDE305
Develop and maintain the general and regional knowledge required by guides

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to all guides regardless of the context in which they work. Wherever guides are located or travel, they must maintain and expand their general knowledge base as a key professional development activity. In this context, they work independently or under limited guidance from others.

This unit describes the performance outcomes, skills and knowledge required to research information on Australia for presentation to customers. It requires broad general knowledge of Australia plus some regional and locationspecific knowledge, highlighting the need for ongoing research to update and expand guide knowledge.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

source information to meet differing customer needs

demonstrate knowledge of Australia and the local region as specified under Required Knowledge, sufficient to:

develop coherent and interesting presentations for customers

answer typical questions asked by customers on given topics.

Context of and specific resources for assessment

Assessment must ensure use of:

current sources of information.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the individual using knowledge to deliver interpretive commentaries or activities

questioning of group members about the individual’s breadth of knowledge and ability to answer customer questions

review of a research portfolio prepared by the individual

written or oral questioning to assess the individual’s use of appropriate information sources

written or oral questioning or to assess knowledge of Australia and the local area

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITTGDE302 Provide arrival and departure assistance

SITTGDE401 Coordinate and operate tours

SITTGDE402 Manage extended touring programs

SITTTOP403 Operate tours in a remote area.

Guiding personnel are expected to have a breadth and depth of knowledge in order to satisfy the information needs of their customers and funding and hours allocated to training must reflect this industry requirement. Training and assessment programs must:

cover the broad range of knowledge covered within the required Skills and Knowledge section of this unit

ensure that the depth of knowledge covered is sufficient to meet the requirements of a guide

tailor the regional knowledge base to cover specific aspects of the local region

allow for guides who have moved to different locations to participate in retraining.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

critical thinking skills to evaluate information for relevance to specific guiding contexts

literacy skills to:

research and interpret a wide range of general information on Australia, specific regions and locations

planning and organising skills to organise information in logical ways

self-management skills to take responsibility for ongoing development of knowledge

technology skills to use online research systems.

Required knowledge

key information sources frequently used by guides

aspects of Australia in general and specific aspects of the local region, including:

history (historical development of Australia and the local region, major historical events and prominent individuals, key dates and overview of Australian Indigenous history)

government and politics (general structure, political parties, major political figures, and current federal, state and local political issues)

economy (overview of current state of the economy, and key features of the local economy and local industry)

trade (key exports and main trading partners)

education (overview of school and higher education systems and comparison of systems to those of other countries or states)

climate (weather patterns, including any extreme conditions, impact of climate on lifestyle and stories associated with climate in a local area)

geography and geology (major land formations, landmarks, natural attractions and their key features for both Australia and the local region)

architecture (key buildings, their heritage and current use, and structures both in Australia and the local area)

cultural elements (overview of Indigenous cultures within Australia, different cultures within Australia and the local area, cultural activities and local customs)

lifestyle (key features of the daytoday living patterns of Australians and local people, and family and social customs)

art, theatre, music and literature (key Australian performers, writers and artists, major works by Australians and major cultural events)

religion (religious makeup of Australia and the local area, and aspects of religious practices)

natural environment and tourism (how the environment is a tourism asset, impacts of tourism on the environment, and land management in Australia including the role of national parks)

flora and fauna (overview of native flora and fauna, their characteristics and key locations)

transport (main transport systems, usage of different forms of transport across Australia, and current transport within the local region)

agriculture (Australia’s history as a primary producer, key products of Australia, current issues, past and current agricultural aspects of the local region)

science and technology (Australia’s contribution both past and present, prominent individuals and key discoveries)

sport (main Australian sporting activities, Australia’s sporting record, local sporting focus, sporting facilities and sporting comparisons with other countries or areas)

food (local dishes and produce)

wine (Australian wine styles, major wine areas, specific wine areas and wines produced within the local region)

shopping (key locations and local products)

tourism services and local facilities of interest to visitors (currency exchange locations, tour booking offices, accommodation, attractions, banks, dry cleaners and medical facilities)

current events in Australia and the local region.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Sources may include:

artworks

events

exhibitions

experiences (of self or others)

films

images

Internet

music

other people:

local experts

traditional owners

performances

presentations

professional associations

printed texts (books, journals, magazines, newspapers)

technical information.

Ways of organising information may include:

chronologies

customer profiles:

interest profiles for particular age groups and nationalities

special interest groups

specific touring route or location information

storylines

themes or character based notes.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify subjects of potential customer interest based on direct contact with customers and consultation with industry colleagues. 
Identify key information sources used by guides. 
Evaluate the credibility and reliability of information sources. 
Select and use formal and informal research techniques to access current, accurate and relevant information about Australia and the local region. 
Obtain information in a culturally appropriate way. 
Identify themes and messages from research to meet specific customer needs. 
Select and use ways of organising information to reflect the needs of customers and the way in which information may be presented during a guiding activity. 
Identify and use opportunities to maintain currency of general knowledge about Australia and the local region. 
Proactively seek opportunities to enhance and expand own knowledge base. 
Incorporate updated and expanded knowledge into guiding activities. 

Forms

Assessment Cover Sheet

SITTGDE305 - Develop and maintain the general and regional knowledge required by guides
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITTGDE305 - Develop and maintain the general and regional knowledge required by guides

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: