Assessor Resource
SITTGDE402
Manage extended touring programs
Assessment tool
Version 1.0
Issue Date: March 2024
This unit applies to the tour operations, inbound tour operations and tour wholesaling sectors, and to the tour managers, tour directors, tour leaders and tour escorts employed by those companies. These individuals may lead extended tours in Australia or overseas, and are responsible for the logistical management of touring programs that usually include multiple destinations. They work independently in the field, within established organisational procedures. When on tour, they take a lead role without supervision, only referring problems to the tourism operator when absolutely necessary.
This unit describes the performance outcomes, skills and knowledge required to coordinate touring programs of more than one day’s duration. It requires the ability to manage all tour logistics and to solve touring and group member problems. It also requires skills to ensure the ongoing welfare and satisfaction of tour group members and to develop and maintain group cohesion and rapport.
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