Assessor Resource

SITTIND202B
Develop and update caravan industry knowledge

Assessment tool

Version 1.0
Issue Date: December 2018


This unit describes a key function for all people working in the holiday parks who require an essential and broad knowledge of the holiday park and caravan industry to support all work activities. This unit applies to individuals working in any operations or management role within any holiday park in any location.

This unit describes the performance outcomes, skills and knowledge required to develop and update current and emerging information on the holiday parks and caravan industry, including industry structure, current technology and key environmental, community, legal and ethical issues that must be considered and applied by caravan industry personnel in their day-to-day work. The unit focuses on the ability to source and comprehend general caravan industry information and covers the initial and ongoing development of a person's required knowledge base. This information underpins effective performance in the caravan industry. More specialised and advanced tourism research and management knowledge is found in other units that also apply to holiday parks.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil


Employability Skills

This unit contains employability skills.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to source initial and updated holiday park and caravan industry information and apply this to day-to-day activities to maximise effective performance

general knowledge of the holiday park and caravan industry, including main roles, functions and interrelationships of different sectors, with a more detailed knowledge of issues that relate to holiday parks

general knowledge of the key environmental, community, legal and ethical issues for the holiday park and caravan industry.

Context of and specific resources for assessment

Assessment must ensure:

access to a fully equipped office environment using appropriate computers, printers, communication technology, information programs and publications to facilitate the processes involved in sourcing industry information

access to information sources in order to conduct research and collect sufficient information

access to industry association membership information, codes of conduct and rating and accreditation information

access to plain English documents that describe key holiday park and general workplace legislation.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

projects to research differing aspects of the holiday park and caravan industry and delivery of the sourced information in a brief written or oral presentation

holistic holiday park planning project activities that allow the candidate to demonstrate the application of knowledge to holiday park operations

case studies and problem-solving exercises to assess application of knowledge to different situations and contexts

written and oral questioning or interview to test knowledge of different sectors of the caravan industry and their interrelationships, the key content of legislation and industry codes of conduct

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended for example:

SITXADM002A Source and present information

SITXCOM004A Communicate on the telephone.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the skills and knowledge for this unit.

The following skills must be assessed as part of this unit:

research skills to identify, interpret and sort relevant information

communication skills including active listening and questioning to obtain information and to provide a verbal summary of information

literacy skills to read and comprehend the content of plain English information documents about legal issues, industry accreditation schemes and codes of conduct

writing skills to note take, summarise and record information in basic documents such as information sheets, portfolios and files.

The following knowledge must be assessed as part of this unit:

sources of general information on the holiday park and caravan industry

the structure of the caravan industry, the primary roles, responsibilities and business interrelationships of the major caravan industry sectors including:

holiday parks - types of accommodation, maintenance, service and repair, emergency and safety requirements, environmental issues including waste and water management, energy conservation, rating systems, factors which contribute to the development of successful caravan parks, holiday park and caravan industry trends, social profiles of caravaners and campers

manufacturing - main manufacturers of recreational vehicle (RV) retailers in Australia and how they interrelate with the rest of the industry; key types of recreational vehicles made in Australia, their key characteristics; current and emerging trends in RV products

service - key providers of specialised recreational vehicle servicing; types of services offered; links with manufacturers, retailers and holiday parks

caravan retailers - main recreational vehicle retailers in the local area; types of after sales services offered

the general nature of and links to the wider tourism industry and types of organisations providing bookings including:

tour operators

inbound tour operators

retail travel agents

vistor information centres

other local accommodation providers

attractions

the existence and primary functions of the major industry associations especially those with which the business has a relationship

the existence and primary functions of trade unions in the industry

the existence and primary functions of local, regional, state and national tourism information service and marketing organisations

the existence and key characteristics of occupational licensing, codes of conduct or ethics and industry rating or accreditation schemes in the holiday park industry, the impacts of compliance and non-compliance and the roles and responsibilities of individual staff members in these quality assurance processes

the existence and basic aspects of state, territory and local council laws that impact on holiday park operations and actions that must be adhered to by holiday park operators, in particular laws that cover:

equal employment opportunity (EEO)

anti-discrimination

occupational health and safety and workers' compensation

workplace relations

legal liability and duty of care of customers

environmental protection (This would include requirements that must be met by holiday park operators when delivering services.)

local community protection (This would include land ownership, management and access requirements that must be met by holiday park operators when delivering services and requirements to maintain the lifestyle of neighbouring residents.)

consumer protection (This would include refund requirements that must be met by holiday parks, terms and conditions of quotations and cancellation fees.)

responsible service of alcohol

food safety

current and emerging technology used in holiday parks, including e-business.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Sources of information on and opportunities to update knowledge may include:

formal and informal research

media

reference books

legislation or plain English publications describing the law and responsibilities to comply

libraries

unions

industry associations and organisations

industry journals

computer data, including internet

personal observations and experience

informal discussions and networking with colleagues

industry seminars

training courses

familiarisation tours of holiday park facilities

participation or membership in professional industry associations

participation in industry accreditation schemes

use of industry codes of conduct or ethics.

The holiday parks and caravan industry involves a range of sectors and businesses including:

holiday parks and caravan parks

recreational vehicle manufacturing

recreational vehicle parts and components manufacturing and supply

recreational vehicle servicing

recreational vehicle and accessories retailing

Information of relevance to the holiday park and caravan industry must include:

local economic and social significance of holiday park operations, which may relate to:

employment

community role in tourism

role of and impacts on local communities

different holiday park markets and trends

social profiles of caravaners and campers

types of accommodation available in holiday parks

relationships between holiday park operations and other industries, including:

recreational vehicle manufactuers, retailers and service centres

tourism

hospitality

entertainment

sports

hoticulture

conservation

tourism information centres and tourism marketing bodies

different sectors and businesses within the caravan industry, their interrelationships and the services available in each sector

major holiday park and caravan industry bodies and associations

caravan park rating and accreditation systems and their application in metropolitan, regional and Australia-wide locations

environmental issues for holiday park operations, including:

protection of natural and cultural integrity

minimal impact operations

environmental sustainability

waste management

energy-efficient operations

land ownership

land access and usage

industrial relations

specific features of the local and regional industry

career opportunities within the industry

roles and responsibilities of individual staff members in a successful holiday park business, including ethical practices and quality assurance.

Enhancing the quality of work performance may involve:

making contacts with networks for obtaining key information to develop, deliver and improve improve holiday park operations

suggesting new and improved ways of doing things

performing work duties within legal, ethical and social guidelines to ensure smooth holiday operations

improving skills, knowledge and productivity to improve tourism operations by accessing and attending industry professional development courses or activities.

Legal issues may include:

consumer protection

EEO

anti-discrimination

workplace relations

public liability and duty of care

licensing

land ownership, management and access

environmental management

risk management

OHS.

Ethical industry practices may realate to:

maintaining the rights and lifestyle conditions of local community residents

agreed compliance with codes of conduct, practice or ethics

truth and honesty regarding all information given to customers

product recommendations

declaration of commissions, fees and other charges

subcontracting and provision of services as promoted

pricing

procedures for payment of commissions

overbooking

confidentiality of customer information

tipping

familiarisations

gifts and services free of charge.

Technologies that impact on the operation of holiday parks may relate to:

current and emerging industry technology, including e-business

internal and industry wide reservation, operations and financial and tracking systems

project management systems

computer-aided design (CAD) systems.

Issues of concern to the industry may relate to:

maintaining organisational and industry profitability by productuctivity and pricing flexibility

industry initiatives

government initiatives

emerging markets

environmental and social issues

labour issues

holiday park and caravan industry trends

industry expansion or retraction.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify sources of information to understand the structure and operation of the holiday park and caravan industry. 
Access and comprehend specific information of relevance to the holiday park and caravan industry. 
Access and use knowledge of the holiday park and caravan industry to enhance the quality of work performance. 
Obtain information on legal issues to assist effective work performance. 
Conduct day-to-day holiday park operational activities according to legal obligations and ethical industry practices. 
Source and access information on current and emerging technologies that impact on the operation of holiday parks. 
Identify the potential effects of different technologies on the operation of holiday parks. 
Apply knowledge of current and emerging technology in day-to-day work activities. 
Identify and use a range of opportunities to update knowledge of the holiday park and caravan industry. 
Monitor current issues of concern to the industry. 
Share updated information with colleagues, according to organisational procedures, and incorporate into day-to-day work activities. 

Forms

Assessment Cover Sheet

SITTIND202B - Develop and update caravan industry knowledge
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I declare that the assessment tasks submitted for this unit are my own work.

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Assessment Record Sheet

SITTIND202B - Develop and update caravan industry knowledge

Student name:

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Assessment task 1: [title] Result: Competent Not yet competent

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Overall assessment result: Competent Not yet competent

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