Assessor Resource

SITTPPD003
Coordinate and operate sustainable tourism activities

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the performance outcomes, skills and knowledge required to organise and operate tourism activities with minimal negative environmental and social impact. The emphasis of this unit is on short-term operational action planning and implementation, and does not include a strategic management focus.

The unit applies to the tour operations, cruise, attractions, and holiday parks and resort sectors, and to those working in senior operational or supervisory roles. This could include senior guides or activities coordinators, or owner-operators of small tourism organisations.

The unit is particularly relevant to those who provide tourism experiences in environmentally sensitive areas, including nature or ecotourism-based experiences.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Organise sustainable activities.

1.1.Develop experiences that combine education and interpretation.

1.2.Ensure positive sustainable outcomes for local communities and environments.

1.3.Consult with colleagues and other stakeholders about issues of responsibility for environmental and social sustainability.

1.4.Develop techniques and procedures for tourism activities according to relevant codes of practice.

2. Conduct activities with minimal impact.

2.1.Select and use minimal impact techniques and procedures for tourism activities appropriate to the area.

2.2.Advise customers about minimal impact responsibilities and acceptable behaviour prior to entering area.

2.3.Serve as a role model for customers and colleagues.

2.4.Address unacceptable customer behaviour.

3. Monitor impact and changes.

3.1.Monitor and record changes in the natural environment using appropriate technology.

3.2.Collect environmental information on behalf of environmental and social agencies as required.

3.3.Advise appropriate authorities of environmental and social change promptly.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

organise and operate tourism activities with minimal negative environmental and social impact in at least two different environments, one of which must be in an environmentally sensitive area

develop and use minimal impact procedures for activities in above tourism and operating environments that:

reflect global environmental issues

relate to at least two of the following:

educating customers

restricting or limiting access

site hardening

staged authenticity

technological solutions.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

global environmental issues, in particular a layperson understanding of the science associated with:

climate change

consumption of energy, waste and water and pollution

waste minimisation practices

land management and access

environmental and social impacts of tourism in relation to global environmental issues, in particular impacts on sites and communities

issues of responsibility for environmental and social sustainability:

negative environmental impacts:

disturbance of flora and fauna

introduction of exotic and feral species

physical damage

pollution

visual impacts

negative social impacts:

trivialisation of culture

positive environmental impacts:

visitor education

improvement of sites already impacted

opportunities for conservation and protection

positive social impacts:

economic benefits to local community

employment

greater understanding between host and visitor cultures

improved local facilities

visitor education

practical sustainability considerations for tourism operations:

environmentally or culturally sensitive areas and associated minimal impact practices

handling and disposal of waste and human waste

industry codes of practice

use of water sources

laws, regulations and land management requirements and guidelines:

need for permits in national parks or on land under control of traditional owners

restrictions on camp site operations and use of open fires

minimal impact techniques and procedures in relation to:

activity-specific guidelines

energy use

group size

interaction with wildlife

local customs and courtesies

noise

setting of camps

souveniring

use of tracks

waste disposal

biophysical and socio-cultural elements in an environment and the relationship between them

changes in the natural environment requiring monitoring:

breeding events

changes to fauna

changes to flora

erosion

species sighting

information collection techniques for monitoring environmental and social impact:

what is observed and measured:

estimating percentage cover and water parameters

temperature

weather conditions

how specific data is recorded:

logbooks

photography

sighting forms.

Skills must be demonstrated in an operational tourism environment. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

an environmentally sensitive location in which activities can be conducted

real or simulated tourism activities

current information about environmental practices:

legislation

guidelines

industry codes of practice.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Organise sustainable activities.

1.1.Develop experiences that combine education and interpretation.

1.2.Ensure positive sustainable outcomes for local communities and environments.

1.3.Consult with colleagues and other stakeholders about issues of responsibility for environmental and social sustainability.

1.4.Develop techniques and procedures for tourism activities according to relevant codes of practice.

2. Conduct activities with minimal impact.

2.1.Select and use minimal impact techniques and procedures for tourism activities appropriate to the area.

2.2.Advise customers about minimal impact responsibilities and acceptable behaviour prior to entering area.

2.3.Serve as a role model for customers and colleagues.

2.4.Address unacceptable customer behaviour.

3. Monitor impact and changes.

3.1.Monitor and record changes in the natural environment using appropriate technology.

3.2.Collect environmental information on behalf of environmental and social agencies as required.

3.3.Advise appropriate authorities of environmental and social change promptly.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

organise and operate tourism activities with minimal negative environmental and social impact in at least two different environments, one of which must be in an environmentally sensitive area

develop and use minimal impact procedures for activities in above tourism and operating environments that:

reflect global environmental issues

relate to at least two of the following:

educating customers

restricting or limiting access

site hardening

staged authenticity

technological solutions.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

global environmental issues, in particular a layperson understanding of the science associated with:

climate change

consumption of energy, waste and water and pollution

waste minimisation practices

land management and access

environmental and social impacts of tourism in relation to global environmental issues, in particular impacts on sites and communities

issues of responsibility for environmental and social sustainability:

negative environmental impacts:

disturbance of flora and fauna

introduction of exotic and feral species

physical damage

pollution

visual impacts

negative social impacts:

trivialisation of culture

positive environmental impacts:

visitor education

improvement of sites already impacted

opportunities for conservation and protection

positive social impacts:

economic benefits to local community

employment

greater understanding between host and visitor cultures

improved local facilities

visitor education

practical sustainability considerations for tourism operations:

environmentally or culturally sensitive areas and associated minimal impact practices

handling and disposal of waste and human waste

industry codes of practice

use of water sources

laws, regulations and land management requirements and guidelines:

need for permits in national parks or on land under control of traditional owners

restrictions on camp site operations and use of open fires

minimal impact techniques and procedures in relation to:

activity-specific guidelines

energy use

group size

interaction with wildlife

local customs and courtesies

noise

setting of camps

souveniring

use of tracks

waste disposal

biophysical and socio-cultural elements in an environment and the relationship between them

changes in the natural environment requiring monitoring:

breeding events

changes to fauna

changes to flora

erosion

species sighting

information collection techniques for monitoring environmental and social impact:

what is observed and measured:

estimating percentage cover and water parameters

temperature

weather conditions

how specific data is recorded:

logbooks

photography

sighting forms.

Skills must be demonstrated in an operational tourism environment. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

an environmentally sensitive location in which activities can be conducted

real or simulated tourism activities

current information about environmental practices:

legislation

guidelines

industry codes of practice.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop experiences that combine education and interpretation. 
Ensure positive sustainable outcomes for local communities and environments. 
Consult with colleagues and other stakeholders about issues of responsibility for environmental and social sustainability. 
Develop techniques and procedures for tourism activities according to relevant codes of practice. 
Select and use minimal impact techniques and procedures for tourism activities appropriate to the area. 
Advise customers about minimal impact responsibilities and acceptable behaviour prior to entering area. 
Serve as a role model for customers and colleagues. 
Address unacceptable customer behaviour. 
Monitor and record changes in the natural environment using appropriate technology. 
Collect environmental information on behalf of environmental and social agencies as required. 
Advise appropriate authorities of environmental and social change promptly. 

Forms

Assessment Cover Sheet

SITTPPD003 - Coordinate and operate sustainable tourism activities
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SITTPPD003 - Coordinate and operate sustainable tourism activities

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

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