List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan in-house recreational activities. | 1.1.Identify potential recreational activities and examine options according to customer interest and focus of the organisation. 1.2.Identify regulatory and licensing requirements applicable to the activity. 1.3.Determine personnel and other resource requirements for delivery of the activity. 1.4.Identify threats and hazards, conduct a risk assessment, and incorporate controls for activity operation. 1.5.Cost the activity and determine selling price to ensure maximum profitability. 1.6.Promote activity to customers and develop reservation arrangements. |
2. Coordinate delivery of recreational activities. | 2.1.Develop activity information and arrange training for those delivering the activity. 2.2.Develop checklists and briefings for use of delivery personnel. 2.3.Verify number of participants according to reservation information. 2.4.Book personnel and resources to match participant numbers. 2.5.Develop and distribute staff-focused activity documentation. 2.6.Minimise use of printed materials and maximise electronic transmission of all documents to reduce waste. |
3. Evaluate recreational activities. | 3.1.Monitor success of activities. 3.2.Obtain feedback from customers and operational staff. 3.3.Modify and continuously improve activities according to feedback. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
develop and coordinate plans for at least two different recreational activities from the list in the knowledge evidence that reflect different customer interests and/or organisational focus and including:
at least one indoor and one outdoor activity
identification of potential safety and organisational risks of the above activities
identification of all regulatory and licensing requirements that apply to the above activities
identify, cost and source appropriate resources from the list in the knowledge evidence required to conduct, control, direct, supervise and deliver each of the above activities
develop information for each of the above activities consisting of at least three of the following:
marketing flyers
information sheets and timetables
participant cost sheets
schedule of activities
operational itineraries
resources allocated to the activity
identify and implement appropriate processes and methods to measure success of the above activities
identify and document improvements to each of the above recreational activities in response to success measures above.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
components of various recreational activities
different types of recreational activities:
creative activities:
art
dance
music
drama
educational activities
fishing
games
health and fitness activities
orienteering
bushwalking
team or individual sports
storytelling
treasure hunts
resources required to conduct, control, direct, supervise and deliver recreational activities:
human resources:
employees
contractors
guides
recreation instructors
entertainers
performers
subject matter specialists or experts
other resources:
amenities and structures
educational aids and participant materials
food and beverage
furniture
guidelines and regulations
work health and safety instructions and checklists
recreational equipment for bushwalking, fishing, games, health and fitness activities, orienteering, and water-based and other sports
treasure hunt prizes
vehicles and vessels
regulatory and licensing requirements:
insurance coverage
council or statutory permission for certain activities, use of facilities or venues
legal compliance for activities and where they may be undertaken:
on road
on water
off-road
work health and safety, public liability and duty of care
operation of equipment and vehicles
permits and licences required for specific activities
qualifications and licences required for personnel delivering or supervising activities
complete details of regulations, permit and licensing requirements for the operation of recreational activities
public liability responsibilities for customers engaging in recreational activities:
directives to personnel delivering the activity and their obligation to control, direct and supervise participants
the use of indemnity and waiver forms to minimise risk to the organisation
work health and safety considerations for personnel delivering the activity:
employer responsibilities to provide a safe workplace
individual employee responsibilities for ensuring safety of self and others, and for following safety directions
threats and hazards associated with specific activities, risk assessment processes and procedures, and control mechanisms
checklists and briefings used in relation to recreational activities:
checklists to ensure:
equipment is serviceable
all resources are available
activity is set up for correct participant numbers
standard customer briefings as relevant to activity:
bans on souveniring
interaction with wildlife
local customs and courtesies
minimising noise
risk associated with the activity
safe use of equipment
use of tracks and roads
ways to communicate with and avoid insult to local communities
ways to ensure minimal negative impacts on the environment
environmental impacts and minimal impact practices to be considered by customers when engaging in in-house recreational activities
formats and inclusions used in:
operational itineraries and schedules
operational checklists and briefings
report templates
customer surveys
measurements for success of activities:
number of sales
profit
positive feedback from customers and personnel
safety of customers and personnel
suitability of activity to the organisation:
fit with grade or star rating
match to customer demographics
match with marketing claims
relevance and adherence to environmental education and sustainability values.
Skills must be demonstrated in a resort, holiday park, cruise ship or attraction business operation for which recreational activities are developed, implemented and evaluated. This can be:
an industry workplace
a simulated industry environment set up for the purposes of assessment.
Assessment must ensure access to:
computers, printers, communication technology, information programs and publications to facilitate the administrative processes involved in developing recreational activities
current plain English regulatory documents distributed by government regulators
current commercial documents used for managing recreational activities:
customer surveys
operational itineraries and schedules for allocating specific duties and specific physical resources
operational checklists and briefings
invoices and receipts
participant numbers, names and profiles
participant waiver and indemnity forms
staffing rosters
templates for reporting
different customer groups that match the commercial focus and values of the tourism organisation and for which diverse recreational activities must be developed; these can be:
customers in an industry workplace who are assisted by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:
have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.