This unit describes the performance outcomes, skills and knowledge required to operate an online information system to source information for various operational purposes. It requires the ability to identify information requirements and locate, check and download information.

The unit applies to any tourism, travel, hospitality, or events industry sector. The online system used will vary according to the organisation and industry sector but can include the internet, and any internal or external information database.

This unit mainly applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. It does, however, describe a basic operational function of minimal complexity and those individuals who work with very little independence under close supervision would also use this skill.

This includes visitor information officers, travel consultants, tour coordinators, account managers for professional conference organisers, event coordinators, tour guides, hotel guest relations officers, tour desk officers, and reservation sales agents.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Access online information.	1.1.Determine information requirements. 1.2.Identify sources of information and access appropriate online information systems. 1.3.Select appropriate search methods for the type of information required. 1.4.Use key words and phrases to search for required information. 1.5.Use features of the online system to access the full range of required information.
2. Check and download information.	2.1.Confirm information covers required scope and purpose. 2.2.Conduct a further search if information is insufficient. 2.3.Select required information. 2.4.Place order for any information that must be purchased. 2.5.Download and save information according to system procedures. 2.6.Organise information in a suitable format for use, and in line with copyright and intellectual property requirements.

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS	PERFORMANCE CRITERIA
Elements describe the essential outcomes.	Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Access online information.	1.1.Determine information requirements. 1.2.Identify sources of information and access appropriate online information systems. 1.3.Select appropriate search methods for the type of information required. 1.4.Use key words and phrases to search for required information. 1.5.Use features of the online system to access the full range of required information.
2. Check and download information.	2.1.Confirm information covers required scope and purpose. 2.2.Conduct a further search if information is insufficient. 2.3.Select required information. 2.4.Place order for any information that must be purchased. 2.5.Download and save information according to system procedures. 2.6.Organise information in a suitable format for use, and in line with copyright and intellectual property requirements.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Determine information requirements.
Identify sources of information and access appropriate online information systems.
Select appropriate search methods for the type of information required.
Use key words and phrases to search for required information.
Use features of the online system to access the full range of required information.
Confirm information covers required scope and purpose.
Conduct a further search if information is insufficient.
Select required information.
Place order for any information that must be purchased.
Download and save information according to system procedures.
Organise information in a suitable format for use, and in line with copyright and intellectual property requirements.

Assessment Cover Sheet

SITTTSL001 - Operate online information systems

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITTTSL001 - Operate online information systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: