Assessor Resource

SITTTSL006B
Prepare quotations

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes a key sales and operational function for a diverse range of domestic and international tourism and hospitality products and services and applies to the full range of industry sectors. The tourism or hospitality organisation could be a principal (the supplier) or an agent quoting on products and services on behalf of the principal.

The unit has particular application to those personnel who sell as a key focus of their job role. It applies to frontline sales or operations personnel who operate with some level of autonomy or under limited supervision and guidance from others. It is undertaken by a diverse range of people such as retail travel consultants, corporate consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, restaurant managers, banquet coordinators or managers, resort activities coordinators, tour desk officers, reservations sales agents and owner-operators of small tourism businesses.

The range of products and services and complexity of quotations will vary according to the industry sector. Because of the broad industry application of this unit, it is critical that assessment is contextualised to meet the requirements of the specific industry sector, local tourism industry operations and the particular needs of the job role.

This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services accurately and to present quotations to customers. It requires the ability to provide quotations for products and services where some costing and pricing has already been undertaken in the product development phase. As such it underpins SITTPPD003B Source and package tourism products, which deals with the more advanced skills to actually source, price and package product.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

This unit must be assessed after the following prerequisite unit:

SITTTSL002A Access and interpret product information.


Employability Skills

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.




Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to prepare and provide multiple accurate quotations in response to multiple customer requests covering a range of tourism products and services and ideally as a component of integrated work activity

knowledge of industry practices in relation to commissions, mark-up and fees

project or work activities that show the candidates' ability to prepare quotations within the context of the particular industry sector in which they are working or seeking work; for those undertaking generic pre-employment training, assessment must cover a range of industry contexts to allow for a broad range of vocational outcomes

completion of quotations within typical workplace time constraints and the deadlines determined by the customer and the organisation.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills within a fully equipped industry-realistic office environment using appropriate computers, printers, information programs, publications and software programs currently used in the tourism industry to assist the quotations function or demonstration within the applicable sales environment for the sector e.g. a conference venue for the Events sector or touring environment for the Guiding and Tour Operations sectors

use of relevant and current product information to support the quotation process, e.g. brochures, timetables, tariffs and product sales kits

use of a full range of operational documentation, e.g. details of supplier contracts and customer files.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

evaluation of integrated activities completed by the candidate, including sourcing information on destinations, selling products and issuing documents

evaluation of a range of quotations prepared by the candidate

case studies to assess ability to provide accurate quotations in response to particular customer requests or for a series of customer files

written and oral questioning or interview to test knowledge of the principles that underpin quotation procedures and the consumer protection regulations that would apply

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITTTSL005A Sell tourism products and services

SITTTSL007B Receive and process reservations

SITTTSL010B Control reservations or operations using a computerised system.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

literacy skills to read and interpret documents such as customer files, customer requests and complex product costing information

writing skills to create customer files and document complex customer requests, complex costings and complex written quotations, including the conditions specifically applicable to the quotation

numeracy skills to calculate complex costing components.

The following knowledge must be assessed as part of this unit:

key principles and elements of calculating costs and components of quotations

product knowledge appropriate to the specific tourism or hospitality industry sector and the products included in the quotation

negotiated cost of supply, contractual arrangements and preferred supplier arrangements in place

industry commission and mark-up procedures appropriate to the specific industry sector

quotation systems and procedures appropriate to the specific industry sector

broad and working knowledge of legal and consumer protection issues that relate to providing quotations and to the products covered by the quotation.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Customer records may be:

a computer file

a manual file.

Quotations:

may be for a broad range of products and services, including:

single product or service

multiple products and services making up a complete itinerary

inclusive products or optional touring products

groups

individuals

one-off touring arrangements

series tours

incentive tours

meetings

conferences

may be prepared:

manually

using a computer

may be provided by:

telephone

verbally in a face-to-face context

fax

email or other electronic transmission

mail

internal communication.

Special fees and charges may include:

service fee

transaction fee

itinerary preparation fee

visa and passport handling fee

loyalty program (e.g. frequent flyer) redemption fee

product booking fee

amendment fee

cancellation fee

reconfirmation fee

courier fee

credit card fee

communication fee.

Some examples of products and services included in quotations are:

domestic products and services

international products and services

transportation

transfers

accommodation

entertainment

tours

cruises

entrance to attractions or sites

tour guiding services

activities

meals

functions

special items with customer's corporate branding

venue hire

speaker services

audiovisual services

meeting or event equipment

special event consumable items

catering.

Conditions and limitations of the quotation (initial and subsequent) may include:

inclusions

exclusions

cost of items that are subject to availability

prices subject to change

inclusion of fees, taxes and levies

general conditions and rules

payment requirements

date of current quotation

life and expiry date of quotation

changes of conditions of pre-existing quotation or booking

changes to provision of pre-existing booking

legislative requirements such as cooling-off period after acceptance of quotation

methods of customer accepting quotation.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Create records to administer the customer's details and requirements. 
Source and accurately select and interpret product and costing information required to prepare the quotation. 
If required, negotiate costs with suppliers according to commercial agreements and relationships, and within scope of individual responsibility. 
Calculate commissions or mark-up nett costs according to organisation procedures and requirements to determine a profitable selling price. 
Accurately calculate any additional taxes, special fees and other charges. 
Accurately calculate any required currency conversions. 
Accurately calculate the final cost to the customer. 
Check all calculations against all product and service components. 
Keep detailed and legible records of the method of calculation, according to organisation formats. 
Prepare the quotation to reflect all inclusions required by the customer. 
Promptly provide accurate quotation to the customer according to organisation procedures and formats. 
Offer secondary quotations with options, as appropriate. 
Ensure all quotations include accurate details of the cost of product and service provision and the conditions and limitations of the quotation. 
Record all details of the quotation accurately and legibly and keep on file according to organisation procedures. 
Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste and negative environmental impacts. 
Adjust and update quotations to take account of changed requests or arrangements. 
Provide the most up-to-date quotation to customers inclusive of new conditions and limitations. 
Record all details of adjusted quotations and keep on file according to organisation procedures. 

Forms

Assessment Cover Sheet

SITTTSL006B - Prepare quotations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

SITTTSL006B - Prepare quotations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: