Assessor Resource

SITTTSL011
Source airfares for domestic flights

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and source airfares for domestic air travel. It requires the ability to interpret flight information and conditions applicable to specific fares and to quote on airfares that meet customer needs.

The unit applies to tourism and travel industry organisations that sell domestic airfares such as travel agencies, tour wholesalers and consolidators.

It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, consolidator ticketing officers and reservations and operations consultants.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Interpret domestic airfare information.

1.1.Identify and access sources of fare information.

1.2.Interpret information on domestic flights, fares and conditions applicable to specific fares.

2. Create domestic flight itineraries and airfares.

2.1.Identify domestic flight options to meet customer needs.

2.2.Create flight itineraries and source airfares for direct and connecting domestic flights.

2.3.Source costs for promotional and sector fares.

2.4.Identify costs of concession fares.

2.5.Calculate taxes, fees and surcharges.

2.6.Check calculations for accuracy.

2.7.Compare domestic airfares and quote optimum airfare that meets customer needs.

3. Document and maintain records of calculations.

3.1.Record full details of the calculated airfare.

3.2.Minimise use of printed materials and maximise electronic record keeping to reduce waste.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

source domestic airfares to meet the requirements of five different customers

source information for the above airfares using at least three of the following sources:

computerised reservations system (CRS)

global distribution system (GDS)

information from airlines and consolidators

the internet

interpret and explain to each of the above customers:

flight information

fare options

conditions applicable to specific fares

create flight itineraries for each of the above customers

complete activities within commercial time constraints and deadlines determined by the customer or the organisation.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information for:

domestic flight schedules:

direct and connecting services

minimum connecting times (MCT)

airline codes

airport codes

domestic fares:

published fare types and classes

normal fares

concession fares

promotional fares currently available

fare conditions

payment and ticketing deadline

taxes, fees and surcharges

domestic airfare conditions:

amendment fees

availability of:

any type of change to the air itinerary

changes to class of travel

change to name on ticket

refunds or credit notes in the event of cancellation

baggage allowance

cancellation charges

excess baggage charges

extensions to ticketing deadline

payment deadline

restricted articles in baggage

ticketing deadline

time limits for passenger name records (PNRs)

content and format of information provided by airlines and consolidators:

fare schedules

flight schedules

published fares

special bulletins

websites

formats used to calculate and record airfares.

Skills must be demonstrated in a tourism or travel business operation or activity that sells domestic airfares. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

computers, software programs, printers, and CRS currently used in the tourism or travel industry to facilitate domestic airfare quotes

current airline and consolidator documentation or computer data, published fares, schedules and bulletins outlining fares and conditions

internet and email

storage for computer data

telephone

customers with whom the individual can interact; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Interpret domestic airfare information.

1.1.Identify and access sources of fare information.

1.2.Interpret information on domestic flights, fares and conditions applicable to specific fares.

2. Create domestic flight itineraries and airfares.

2.1.Identify domestic flight options to meet customer needs.

2.2.Create flight itineraries and source airfares for direct and connecting domestic flights.

2.3.Source costs for promotional and sector fares.

2.4.Identify costs of concession fares.

2.5.Calculate taxes, fees and surcharges.

2.6.Check calculations for accuracy.

2.7.Compare domestic airfares and quote optimum airfare that meets customer needs.

3. Document and maintain records of calculations.

3.1.Record full details of the calculated airfare.

3.2.Minimise use of printed materials and maximise electronic record keeping to reduce waste.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

source domestic airfares to meet the requirements of five different customers

source information for the above airfares using at least three of the following sources:

computerised reservations system (CRS)

global distribution system (GDS)

information from airlines and consolidators

the internet

interpret and explain to each of the above customers:

flight information

fare options

conditions applicable to specific fares

create flight itineraries for each of the above customers

complete activities within commercial time constraints and deadlines determined by the customer or the organisation.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information for:

domestic flight schedules:

direct and connecting services

minimum connecting times (MCT)

airline codes

airport codes

domestic fares:

published fare types and classes

normal fares

concession fares

promotional fares currently available

fare conditions

payment and ticketing deadline

taxes, fees and surcharges

domestic airfare conditions:

amendment fees

availability of:

any type of change to the air itinerary

changes to class of travel

change to name on ticket

refunds or credit notes in the event of cancellation

baggage allowance

cancellation charges

excess baggage charges

extensions to ticketing deadline

payment deadline

restricted articles in baggage

ticketing deadline

time limits for passenger name records (PNRs)

content and format of information provided by airlines and consolidators:

fare schedules

flight schedules

published fares

special bulletins

websites

formats used to calculate and record airfares.

Skills must be demonstrated in a tourism or travel business operation or activity that sells domestic airfares. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

computers, software programs, printers, and CRS currently used in the tourism or travel industry to facilitate domestic airfare quotes

current airline and consolidator documentation or computer data, published fares, schedules and bulletins outlining fares and conditions

internet and email

storage for computer data

telephone

customers with whom the individual can interact; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and access sources of fare information. 
Interpret information on domestic flights, fares and conditions applicable to specific fares. 
Identify domestic flight options to meet customer needs. 
Create flight itineraries and source airfares for direct and connecting domestic flights. 
Source costs for promotional and sector fares. 
Identify costs of concession fares. 
Calculate taxes, fees and surcharges. 
Check calculations for accuracy. 
Compare domestic airfares and quote optimum airfare that meets customer needs. 
Record full details of the calculated airfare. 
Minimise use of printed materials and maximise electronic record keeping to reduce waste. 

Forms

Assessment Cover Sheet

SITTTSL011 - Source airfares for domestic flights
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

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Assessment Record Sheet

SITTTSL011 - Source airfares for domestic flights

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

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