Assessor Resource

SITTTSL012B
Construct domestic airfares

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes a key operational function for the sale of domestic airfares. It applies to tourism industry sectors and organisations where airfares are sold; mainly to retail travel agencies, tour wholesalers and consolidators. The tourism organisation must be accredited with the International Air Transport Association (IATA).

Fare construction would normally be managed within a computerised system but some small business operators may use a manual system.

The unit applies to frontline sales or operations personnel who operate with some level of autonomy or under limited supervision and guidance from others. It is undertaken by a diverse range of people such as retail travel consultants, retail travel agency managers, corporate consultants, ticketing consultants, reservations and operations consultants.

This unit describes the performance outcomes, skills and knowledge required to construct air itineraries and cost airfares correctly for domestic air travel. It requires the ability to interpret airfare information accurately and configure air itineraries that create optimum airfare costs. This unit does not include ticketing which is found in the unit SITTTSL009B Process travel-related documentation.

In most States and Territories, organisations that sell air tickets must meet the requirements of relevant state or territory Department or Office of Fair Trading which, in most cases, requires the tourism organisation to hold a travel agent's licence. In many cases managers must have formally achieved competence in constructing airfares through a registered training organisation that must use this unit as the basis for their training.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

knowledge of how to access information on the current range of domestic airfares and ability to interpret conditions applicable to specific fares

knowledge of how to construct sector fares, promotional fares and fares incorporating non-stop, direct and connecting services

ability to calculate airfares accurately and according to current airline and IATA regulations and conditions applicable to specific fares

ability to calculate domestic airfares accurately in response to multiple customer requirements covering a range of different air routes

completion of airfare calculations within typical workplace time constraints and deadlines determined by the customer or the organisation.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills using appropriate computers, printers, publications and reservations systems currently used in the tourism industry to assist with airfare calculations

use of industry-current documentation or computer data such as airline, IATA and consolidator schedules, tariffs and bulletins outlining fares, rules, conditions and regulations.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

evaluation of integrated activities completed by the candidate, including sourcing information on destinations, selling products, providing quotations and issuing documents

fare construction activities and case studies to assess ability to construct and cost domestic airfares for different routes and to meet varying customer requirements

review of fare calculation worksheets completed by the candidate

written and oral questioning or interview to test knowledge of rules and conditions applicable to specific fares

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITTTSL005A Sell tourism products and services

SITTTSL009B Process travel-related documentation.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

interpretation of fare schedules and other airline or consolidator guidelines

interpretation of rules and conditions applicable to fares

interpretation of current airline and IATA regulations

literacy skills to read and interpret complex airfare schedules, airline and IATA regulations, costings and applicable rules and conditions

numeracy skills to perform complex airfare calculations.

The following knowledge must be assessed as part of this unit:

familiarity with content and format of text-based tariffs and supporting manuals or automated fare systems

encoding and decoding of domestic airport and airline codes

how to access information on different types of current fares and applicable rules and conditions, especially most popular and currently available promotional fares

how to access information on current airline and IATA regulations.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Sources of fare information may include:

airline guides

airline schedules and timetables

fare manuals

computerised data

centralised reservations system (CRS)

global distribution system (GDS)

tariffs from airlines

tariffs from consolidators

special bulletins issued by airlines and consolidators

general information from airlines

internet.

Information on air itineraries:

non-stop services

direct and connecting services

minimum connecting times.

Concession fares may include those for:

infants

children

students

pensioners

groups

seamen

carers

military personnel.

Taxes may include:

domestic head tax

noise tax

GST.

Conditions applicable to specific fares may include:

payment deadline

ticketing deadline

extensions to ticketing deadline

cancellation charges

availability of any type of change to the air itinerary

availability of changes to class of travel

amendment fees

baggage allowance

excess baggage charges

restricted articles in baggage

time limits for passenger name records (PNRs).

Configure air itineraries must ensure coverage of the following types of fares:

sector fares

promotional fares

fares incorporating non-stop, direct and connecting services

fares incorporating airport and other taxes.

Calculation of domestic fare costs may be completed:

manually

using a computer.

Fees may include:

service fee

transaction fee

air itinerary preparation fee

loyalty program (e.g. frequent flyer) redemption fee

courier fee

credit card fee

communication fee

flight fuel emissions offset fee ("flying carbon neutral").

Record of the calculated airfare may involve use of:

paper-based or electronically filed materials

manual format

linear format.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and access sources of fare information. 
Interpret information on air itineraries, fares and fare rules, including airport codes, airline codes, fare types and classes, normal fares, concession fares, promotional fares, taxes, general air travel rules and restrictions and conditions applicable to specific fares. 
Configure air itineraries to create optimum airfare cost. 
Configure domestic air itineraries and calculate domestic fare costs accurately and according to enterprise procedures. 
Calculate any additional taxes, fees and other charges. 
Check the constructed airfare to ensure it has been costed accurately and complies with applicable conditions. 
Record full details of the calculated fare. 
Minimise use of printed materials and maximise electronic fare calculation and filing of all records to reduce waste and negative environmental impacts. 

Forms

Assessment Cover Sheet

SITTTSL012B - Construct domestic airfares
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITTTSL012B - Construct domestic airfares

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: