Assessor Resource

SITTTSL013
Construct promotional international airfares

Assessment tool

Version 1.0
Issue Date: March 2024


This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct promotional or ‘special’ international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations.

The unit applies to tourism or travel industry organisations that sell international airfares such as travel agencies, tour wholesalers, airlines and consolidators.

It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, airline and consolidator ticketing officers, and reservations and operations consultants.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Interpret promotional international airfare information.

1.1.Identify and access sources of fare information.

1.2.Interpret information on international flights, fares, fare rules and conditions applicable to specific fares.

2. Create promotional international flight itineraries and airfares.

2.1.Configure flight itineraries for direct and connecting international flights.

2.2.Calculate and check promotional international fares according to IATA regulations.

2.3.Calculate sector fares and those with intermediate points.

2.4.Calculate concession fares.

2.5.Calculate taxes, fees and surcharges.

2.6.Create the optimum airfare that meets customer needs.

2.7.Check the airfare calculations for accuracy and compliance with applicable conditions.

3. Document and maintain records of calculations.

3.1.Record full details of the calculated airfare.

3.2.Minimise use of printed materials and maximise electronic record keeping to reduce waste.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

create practical air itineraries and construct promotional international airfares to meet the requirements of eight different customers, including:

at least one adult and one child airfare

at least one airfare for travel to each of the following destinations:

New Zealand

USA/Canada

Europe

Asia

Africa

South West Pacific

South America

source information for the above itineraries and airfares using each of the following at least once across the eight customers:

computerised reservations system (CRS)

global distribution system (GDS)

information from airlines and consolidators

the internet

demonstrate correct application of the following types of calculations and checks in constructing each of the above airfares:

global indicators (GI)

local currency fares (LCF)

mileage system:

maximum permitted mileages (MPMs)

ticketed point mileages (TPMs)

extra mileage allowance (EMA)

excess mileage surcharges (EMS)

neutral units of construction or currency (NUC) conversion

interpret and document for each of the above customers:

information on international fares, fare rules, conditions applicable to specific fares, and International Air Transport Association (IATA) regulations

complete activities within commercial time constraints and deadlines determined by the customer or the organisation.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information for:

international flights:

route maps

direct and connecting services

minimum connecting times (MCT)

airline codes

airport codes

international fares:

published fare types and classes

concession fares

promotional fares currently available

carrier fares with carrier-based routings

fare conditions

fare rules

global indicators

IATA areas

IATA regulations

IATA terminology and definitions

international airline terminology

payment and ticketing deadline

taxes, fees and surcharges

international fare conditions:

amendment fees

availability of:

any type of change to the air itinerary

changes to class of travel

change to name on ticket

refunds or credit notes in the event of cancellation

baggage allowance

cancellation charges

excess baggage charges

extensions to ticketing deadline

payment deadline

restricted articles in baggage

ticketing deadline

content and format of information provided by airlines and consolidators:

fare schedules

flight schedules

published fares

special bulletins

websites

key elements of and procedures for advanced fare calculations and checks involving:

compliance with indirect travel limitations rule

GI

identifying fare basis code and fare type code

journeys commencing outside the country of sale

LCF

mileage system:

EMS

EMA

MPMs

TPMs

NUC conversion

re-routing

formats used to calculate and record promotional international airfares:

the ladder and linear fare calculation methods.

Skills must be demonstrated in a tourism or travel business operation or activity that sells international airfares. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

computers, software programs, printers, and CRS currently used in the tourism or travel industry to facilitate promotional international airfare calculations

current airline, consolidator and IATA documentation or computer data, such as published fares, schedules and bulletins outlining fares, rules, conditions and regulations

internet and email

storage for computer data

telephone

customers with whom the individual can interact; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Interpret promotional international airfare information.

1.1.Identify and access sources of fare information.

1.2.Interpret information on international flights, fares, fare rules and conditions applicable to specific fares.

2. Create promotional international flight itineraries and airfares.

2.1.Configure flight itineraries for direct and connecting international flights.

2.2.Calculate and check promotional international fares according to IATA regulations.

2.3.Calculate sector fares and those with intermediate points.

2.4.Calculate concession fares.

2.5.Calculate taxes, fees and surcharges.

2.6.Create the optimum airfare that meets customer needs.

2.7.Check the airfare calculations for accuracy and compliance with applicable conditions.

3. Document and maintain records of calculations.

3.1.Record full details of the calculated airfare.

3.2.Minimise use of printed materials and maximise electronic record keeping to reduce waste.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

create practical air itineraries and construct promotional international airfares to meet the requirements of eight different customers, including:

at least one adult and one child airfare

at least one airfare for travel to each of the following destinations:

New Zealand

USA/Canada

Europe

Asia

Africa

South West Pacific

South America

source information for the above itineraries and airfares using each of the following at least once across the eight customers:

computerised reservations system (CRS)

global distribution system (GDS)

information from airlines and consolidators

the internet

demonstrate correct application of the following types of calculations and checks in constructing each of the above airfares:

global indicators (GI)

local currency fares (LCF)

mileage system:

maximum permitted mileages (MPMs)

ticketed point mileages (TPMs)

extra mileage allowance (EMA)

excess mileage surcharges (EMS)

neutral units of construction or currency (NUC) conversion

interpret and document for each of the above customers:

information on international fares, fare rules, conditions applicable to specific fares, and International Air Transport Association (IATA) regulations

complete activities within commercial time constraints and deadlines determined by the customer or the organisation.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

sources of information for:

international flights:

route maps

direct and connecting services

minimum connecting times (MCT)

airline codes

airport codes

international fares:

published fare types and classes

concession fares

promotional fares currently available

carrier fares with carrier-based routings

fare conditions

fare rules

global indicators

IATA areas

IATA regulations

IATA terminology and definitions

international airline terminology

payment and ticketing deadline

taxes, fees and surcharges

international fare conditions:

amendment fees

availability of:

any type of change to the air itinerary

changes to class of travel

change to name on ticket

refunds or credit notes in the event of cancellation

baggage allowance

cancellation charges

excess baggage charges

extensions to ticketing deadline

payment deadline

restricted articles in baggage

ticketing deadline

content and format of information provided by airlines and consolidators:

fare schedules

flight schedules

published fares

special bulletins

websites

key elements of and procedures for advanced fare calculations and checks involving:

compliance with indirect travel limitations rule

GI

identifying fare basis code and fare type code

journeys commencing outside the country of sale

LCF

mileage system:

EMS

EMA

MPMs

TPMs

NUC conversion

re-routing

formats used to calculate and record promotional international airfares:

the ladder and linear fare calculation methods.

Skills must be demonstrated in a tourism or travel business operation or activity that sells international airfares. This can be:

an industry workplace

a simulated industry environment set up for the purposes of assessment.

Assessment must ensure access to:

computers, software programs, printers, and CRS currently used in the tourism or travel industry to facilitate promotional international airfare calculations

current airline, consolidator and IATA documentation or computer data, such as published fares, schedules and bulletins outlining fares, rules, conditions and regulations

internet and email

storage for computer data

telephone

customers with whom the individual can interact; these can be:

customers in an industry workplace who are assisted by the individual during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and access sources of fare information. 
Interpret information on international flights, fares, fare rules and conditions applicable to specific fares. 
Configure flight itineraries for direct and connecting international flights. 
Calculate and check promotional international fares according to IATA regulations. 
Calculate sector fares and those with intermediate points. 
Calculate concession fares. 
Calculate taxes, fees and surcharges. 
Create the optimum airfare that meets customer needs. 
Check the airfare calculations for accuracy and compliance with applicable conditions. 
Record full details of the calculated airfare. 
Minimise use of printed materials and maximise electronic record keeping to reduce waste. 

Forms

Assessment Cover Sheet

SITTTSL013 - Construct promotional international airfares
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

SITTTSL013 - Construct promotional international airfares

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

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