Assessor Resource

SITTTSL201
Operate an online information system

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to any tourism, hospitality and event industry sector. The online system used will vary according to the organisation and industry sector but can include the Internet, and any internal or external information database.

This unit mainly applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. It does, however, describe a basic operational function of minimal complexity and those individuals who work with very little independence under close supervision would also use this skill.

This includes visitor information officers, retail travel consultants, corporate consultants, inbound tour coordinators, account managers for professional conference organisers, event coordinators, tour guides, hotel guest relations officers, tour desk officers and reservation sales agents.

This unit describes the performance outcomes, skills and knowledge required to operate an online information system to source information for various operational purposes. It requires the ability to identify information requirements and locate, check and download information.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

source and retrieve multiple types of information from an online system in response to multiple customer requests covering a range of products and services

use the functions of the system to efficiently access the information

complete information retrieval activities within commercial time constraints and deadlines determined by the customer or the organisation.

Context of and specific resources for assessment

Assessment must ensure use of:

computers and information systems currently used by the tourism, hospitality and event industries to store product-related information; the Internet could be one of these

current plain English regulatory documents describing copyright and intellectual property requirements.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

review of information samples sourced by the individual to meet particular customer needs

direct observation of the individual using a system in response to specific requests

written or oral questioning to assess knowledge of:

the role of information systems within the tourism, hospitality and events industry

system features

copyright requirements

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITHFAB305 Provide advice on Australian wines

SITHFAB309 Provide advice on food

SITTTSL202 Access and interpret product information

SITTTSL301 Provide advice on international destinations

SITTTSL302 Provide advice on Australian destinations

SITTTSL304 Prepare quotations

SITTTSL307 Process travel-related documentation

SITXCCS201 Provide visitor information

SITXEVT401 Plan in-house events or functions.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

literacy skills to:

read and follow online instructions for searching and downloading information

spell key search words and phrases

research, interpret and sort relevant information

problem-solving skills to identify deficiencies in information and to resolve by ongoing searches

technology skills to:

use a computer and keyboard

manipulate the features of online information systems to search for information

download and save information.

Required knowledge

for the specific industry sector and organisation:

different types of online information systems used

role of specific information systems

functions of the information systems

basic aspects of state, territory or commonwealth copyright and intellectual property laws, including requirements for copying and using online information.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Online information systems may include:

computerised reservations systems (CRS)

extranet

global distribution systems (GDS)

internal tourism information databases

international government tourism authority information systems

Internet

intranet

state and federal government tourism authority information systems.

Information may relate to:

destination information

any tourism, hospitality or events product or service:

booking requirements

commissions payable

product features and benefits

rates

schedules.

Features of the system may include:

payment arrangements

search functions of:

databases

internet search engines.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify information requirements. 
Identify sources of information and access the correct online information systems. 
Select appropriate search methods for the type of information required. 
Use key words and phrases to search for required information. 
Use the features of the system to access the full range of required information. 
Check that the information covers the required scope and purpose. 
Conduct a further search if information is insufficient. 
Select required information. 
Place an order for any information that must be purchased. 
Download and save information according to system procedures. 
Organise information in a suitable format for use. 
Use information according to copyright and intellectual property requirements. 

Forms

Assessment Cover Sheet

SITTTSL201 - Operate an online information system
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITTTSL201 - Operate an online information system

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: