Use a computerised reservations or operations system
Issue Date: July 2018
This unit applies to any tourism, hospitality and event industry sector and any computerised system used to manage international or domestic product sales.
The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes retail travel consultants, corporate consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour desk officers, operations consultants, reservations sales agents.
This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills which are found in other units.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)