sources of information on historical progression of cruise holidays and ship design current and emerging product development and market trends for domestic and international cruises basic aspects of cruise industry governance issues that affect customer participation to include: passenger safety and security responsible conduct of gambling responsible service of alcohol objectives, primary contents and enforcement of the Passenger Bill of Rights sources of information on cruise products and destinations to include: cruise line operators including the use of business development managers local sales agents distribution and marketing networks government tourism authorities social media sources of information on current health and safety issues for cruise destinations to include: travel warning advice issued for Australian travellers by the federal government health advisory notices and vaccination information issued by local and international bodies sources of information on regulatory issues for cruise destinations to include: passport and visa requirements customs and quarantine for each of the following geographical cruise regions: the Americas Europe Australia, New Zealand, South Pacific and Antarctica Asia and the Indian Ocean: major cruise operators and their product style and target market major turnaround ports main ports of call (cruise itinerary) major shore excursions for the main ports of call common stereotypical and historical images of cruise holidays and common objections to purchasing, including: expensive sea-sickness confining boring only for the elderly and rich unique features of cruising as a type of holiday concept of a cruise ship as a destination and an on board experience key characteristics of: ocean cruises river cruises adventure, expedition and niche cruises features and benefits of major types of on board facilities and services to include: accommodation locations and categories food and beverage venues retail outlets fitness, health, beauty and spa services entertainment activities kid's clubs and family activities key maritime terminology, jargon and common abbreviations for cruise products, including: accommodation types on board facilities and services operational features of the itinerary operational features of the ship ship specifications profile of different types of cruise passengers and their cruise product preferences to include: singles couples families groups special interest retirees. |