Assessor Resource

SITTVAF302
Operate a games location

Assessment tool

Version 1.0
Issue Date: April 2024


This unit applies to individuals working in a games area, usually in the context of an attraction or theme park though it may also apply to other games locations, such as those found in clubs and casinos. These individuals work under general supervision and apply some discretion and judgement to work activities.

This unit describes the performance outcomes, skills and knowledge required to conduct the daytoday operation of a games area. It requires a good knowledge of operational, safety and games maintenance procedures combined with some problemsolving skills to address typical games problems.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

conduct games according to rules and procedures during a complete shift or operational period

follow operational procedures, including set up, inspection, cleaning, maintenance and close-down

complete accurate games documentation

demonstrate knowledge of safety and security issues and operational challenges associated with games operations.

Context of and specific resources for assessment

Assessment must ensure use of:

a real or simulated games location with operational games

customers sufficient in number to reflect typical workplace conditions.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the individual completing duties in a games location

review of operational reports and checklists prepared and completed by the individual

written or oral questioning to assess knowledge of work health and safety issues and requirements, and rules of the games

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:

SITXCCS303 Provide service to customers.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to interact positively with customers

literacy skills to:

read and interpret standard documents

complete standard reporting documentation

numeracy skills to:

work with numerical games

tally data reports

calculate dilution requirements for cleaning products

problemsolving skills to address typical operational problems in a games location

technology skills to work with games equipment and make simple repairs.

Required knowledge

security procedures for games operations, including those related to protection of equipment and people

individual game operations and rules

record keeping and documentation procedures for games relevant to the work context

features of games equipment and how to make simple repairs

health and safety requirements for games operations, including those related to:

customer behaviour

ensuring safety in the games location

game-specific issues

ways to conserve resources in games operations, including minimising waste and use of energy.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Games may be:

coinoperated

computerised

group

included in entry

individual

manual

pay per use.

Equipment and supplies may include:

administrative supplies

game components

maintenance items

prizes

promotional material.

Signage and displays may include:

directional signage

games rules

prizes

promotional offers.

Documentation may include:

equipment checklists

incident reports

participant numbers

safety checklists.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Check games location for cleanliness, safety and security. 
Check and prepare equipment and supplies for operation. 
Organise relevant signage and displays. 
Check stock supplies and reorder required items. 
Inspect each game and report faults to relevant supervisor. 
Apply correct rules and regulations during games. 
Courteously answer customer questions on games. 
Record prizes given for data analysis and stocktake purposes. 
Maintain cleanliness of games location. 
Take payment for game participation and tender correct change. 
Monitor crowd size and ensure that maximum numbers are not exceeded. 
Monitor customer behaviour to ensure a safe and pleasant environment for all customers. 
Firmly but courteously request customers to change inappropriate behaviour. 
Request assistance from supervisor or security personnel as appropriate. 
Inspect and clean games according to relevant schedules. 
Identify simple game faults and make repairs with minimum disruption to customers according to manufacturer instructions. 
Report faults to appropriate personnel and put games out of order where necessary. 
Use energy, water and other resources efficiently when cleaning to reduce negative environmental impacts. 
Close down the game location according to organisational procedures. 
Secure resources, equipment and stock. 
Clean and prepare area for next period of operation. 
Produce documentation within required timeframe. 
Forward reports to the appropriate area within the required timeframe. 

Forms

Assessment Cover Sheet

SITTVAF302 - Operate a games location
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITTVAF302 - Operate a games location

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: