Assessor Resource

SITXCCS004
Provide lost and found services

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the performance outcomes, skills and knowledge required to provide service to customers who have lost or found items. It requires the ability to determine and record details of items, investigate lost items, assist claimants and complete documentation.

The unit applies to frontline operations personnel working in a range of tourism, travel, hospitality and entertainment and cultural contexts.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine and record details of lost or found item.

1.1.Obtain and verify descriptions and relevant details of lost or found item.

1.2.Tag found item and place in designated location.

1.3.Use lost and found register to record details of item.

2. Assist customer with lost or claimed item.

2.1.Conduct all communication with property owner in a professional manner.

2.2.Provide details of organisational procedures and obligations for lost or found item.

2.3.Investigate and trace lost item.

2.4.Investigate and confirm ownership of found item.

2.5.Verify claimant identification before release of found item.

2.6.Obtain claimant signature for collection of claimed item.

3. Complete end of shift duties.

3.1.Update lost and found register to reflect investigation and collection of items.

3.2.Complete lost and found reports according to organisational procedures.

3.3.Recommend improvements to lost and found procedures as required.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide efficient and courteous lost and found service on at least three different occasions, using appropriate communication skills to determine required details of lost or found items

record clear details of above lost or found items and prepare simple reports according to organisational procedures on each of the above service occasions

complete investigation of above lost or found items within timeframes determined by the property owner or organisation.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

for lost and found items:

organisational procedures for providing services

methods to succinctly and clearly record details

for lost items:

methods to trace items and determine ownership

for found items:

methods to locate items and determine ownership

typical storage facilities for items

security requirements for storage

formats for lost and found registers and reports, and required content of entries.

Skills must be demonstrated in an operational environment where lost and found services are provided. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

secure storage facilities for found items

current commercial lost and found registers, procedures and reporting documents

property owners with whom the individual can interact regarding lost and found items; these can be:

customers in an industry workplace during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine and record details of lost or found item.

1.1.Obtain and verify descriptions and relevant details of lost or found item.

1.2.Tag found item and place in designated location.

1.3.Use lost and found register to record details of item.

2. Assist customer with lost or claimed item.

2.1.Conduct all communication with property owner in a professional manner.

2.2.Provide details of organisational procedures and obligations for lost or found item.

2.3.Investigate and trace lost item.

2.4.Investigate and confirm ownership of found item.

2.5.Verify claimant identification before release of found item.

2.6.Obtain claimant signature for collection of claimed item.

3. Complete end of shift duties.

3.1.Update lost and found register to reflect investigation and collection of items.

3.2.Complete lost and found reports according to organisational procedures.

3.3.Recommend improvements to lost and found procedures as required.

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Details of lost or found item must include:

date, time and location of loss

date, time and location of find

description of lost or found item

owner contact details.

Lost and found reports must include:

daily or weekly reports

logs or journals

verbal or written reports

hard copy or electronic reports.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide efficient and courteous lost and found service on at least three different occasions, using appropriate communication skills to determine required details of lost or found items

record clear details of above lost or found items and prepare simple reports according to organisational procedures on each of the above service occasions

complete investigation of above lost or found items within timeframes determined by the property owner or organisation.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

for lost and found items:

organisational procedures for providing services

methods to succinctly and clearly record details

for lost items:

methods to trace items and determine ownership

for found items:

methods to locate items and determine ownership

typical storage facilities for items

security requirements for storage

formats for lost and found registers and reports, and required content of entries.

Skills must be demonstrated in an operational environment where lost and found services are provided. This can be:

an industry workplace

a simulated industry environment.

Assessment must ensure access to:

secure storage facilities for found items

current commercial lost and found registers, procedures and reporting documents

property owners with whom the individual can interact regarding lost and found items; these can be:

customers in an industry workplace during the assessment process; or

individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain and verify descriptions and relevant details of lost or found item. 
Tag found item and place in designated location. 
Use lost and found register to record details of item. 
Conduct all communication with property owner in a professional manner. 
Provide details of organisational procedures and obligations for lost or found item. 
Investigate and trace lost item. 
Investigate and confirm ownership of found item. 
Verify claimant identification before release of found item. 
Obtain claimant signature for collection of claimed item. 
Update lost and found register to reflect investigation and collection of items. 
Complete lost and found reports according to organisational procedures. 
Recommend improvements to lost and found procedures as required. 

Forms

Assessment Cover Sheet

SITXCCS004 - Provide lost and found services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SITXCCS004 - Provide lost and found services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: